Beschwerde #186 PartyCasino

Long awaited withdrawal payment

Von LiamDore

vor 4 Jahren

From December 23rd to 27th 2021 I made 6 withdrawals amounting to £325 which I am still yet to receive.

I spoke with PartyCasino Via email in the new year ( January) as we were well past the 2-5 business days and they said the transactions had been processed their end and that my bank/card provider was holding the funds and I needed to get in contact with the bank

I have done this and made a total of 3 trips over this period to the bank getting proof and evidence which PartyCasino asked for proving I hadn’t received any of the funds, printing off a bank statement with specific dates and underling every single paid in transaction ECT

I then received an email from PartyPoker a site which I have never played on or even used saying after reading through the statement they had found a transaction of £25 which came to be true. I then proceeded to challenge them on the fact they had Miraculously found a transaction via a different site so where was the other £300’s worth to which they never replied

I sent an email yesterday asking if they had any more information on the matter as it’s been over 6 weeks and I’m yet to receive a reply hence the reason for submitting a complaint

Unseriöses Casino PartyCasino

Grund Verzögerte Auszahlung

Betrag £300

Diskussion

AskGamblers

• Support Team

vor 4 Jahren

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

PartyCasino Beschwerde-Statistik

Gelöst 52 / 60

Durchschn. Betrag $5,228

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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I have attached a few screenshots below.

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