Beschwerde #117 PartyCasino

Casino is not paying my withdrawal

Von Ivanov84

vor 6 Jahren

Hello i made deposit to partycasino 9 novemver and won some money, i played a lot and then decided to request withdrawal.My account was verified but they asked me send them selfie with my ID and i sent it , and after that they not respond and not pay 2100 eur and 1250 eur on my balance.
I contacted them a lot in chat but they just say wait

Unseriöses Casino PartyCasino

Grund Verzögerte Auszahlung

Betrag €3350

Diskussion

AskGamblers

• Support Team

vor 6 Jahren

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Ivanov84

vor 6 Jahren

I received money , thank you Party and Askgamblers!

Ivanov84

vor 6 Jahren

This is not the answer I need a clear time frame.This way you can delay the withdrawal of how much you want.
I need clear answer when ill receive withdrawal or you will not pay

PartyCasino

• Representative

vor 6 Jahren

Dear player,

Thank you for contacting us. Rest assured we will come back with an update as soon as possible.

PartyCasino Beschwerde-Statistik

Gelöst 52 / 60

Durchschn. Betrag $5,228

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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Hi,

I hope this message finds you well. I opened my Party Casino account on ( July 31st) and deposited money in my casino account. I deposited $4000 initially and gambled and requested withdrawal for $20,000 and they locked my account and asked for documentation to verify my account. I did submit them all the documents same day they activated my account but said my withdrawal is still under review. So i started to play again and lost $20,000. So I redeposited $12,000 from my bank account and played and won $35800. I requested two withdrawals, one for 10,000$ and other for $25,800.

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Hello,

My name is Rafael and I've been using Party Casino since the beginning of 2022, I've never had any problems with it.

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Good afternoon,

I'm < full name removed > and I've been playing on the PartyCasino platform regularly for a few months now. My login is: < email removed > and account: < account ID removed >.

However, about 1 month ago Party Casino customer service blocked my account and funds. I had about 145 euros in my account and when I tried to withdraw this amount, the Party Casino team blocked my account and then asked for a series of documents and photos to verify my identity. I sent all the requested documents and received an email saying that the documentation was accepted and that they would analyze the reason for the block as soon as possible.

After more 1 month I didn't get response and I felt treated with total disregard. And what's worse, the platform withheld and kept money that belongs to me. If they really are going to block the account, the fairest minimum is that I can withdraw the funds that are in my account.

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< Full name removed >

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Dear [PartyCasino Support Team]

I hope this email finds you well. I am writing to follow up on a withdrawal request I made on January 16th, where I requested to withdraw £4000 from my account. On the same day, I received an email requesting additional identification and bank card information, which I promptly provided.

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I have attached a few screenshots below.

Best regards,
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