I made a deposit via gigadat e-transfer for 55 dollars 48 hours ago. I contacted Paradise casino after the first few hours and was told it can take a few hours to show on their end. I waited and waited... still nothing so I corresponded with chat again after 24hours and was told to wait some more so I contacted gigadat who assured me the money had been sent to Paradise casino so I contacted chat yet again with proof of gigadat transfer including the transfer number. They said they are looking into it. Almost another 24 hours have passed and still nothing. While I do understand now that it can take up to 24 hours to go through (sometimes longer) I have provided ample proof from not only my e-mail confirmation from my bnk but also confirmation from gigadat and still no funds in my acct. I absolutely love Paradise Casino.I never really win but as a widowed Mother caring for a Child with a disability this is how I unwind. With Covid I am no longer able to do the self care I previously did which is lunch with friends or getting my nails done or maybe a bingo night, so this is my only treat to myself. I was not even offered token free spins as I refuse to deposit again until this issue is sorted out. Even though they do not win much the gesture would have been so appreciated. I find this very frustrating and unprofessional on the part of Paradise Casino. So 48 hours later, confirmed transfer documents on the part of myself and gigadat and I still wait.
Beschwerde-Info
Dear TYSONOPISANO156,
We are very sorry for the temporary inconveniences you came across at Paradise Casino, and we would like to mention that your deposit has been successfully credited to your balance on August 24, 8:17 UTC TZ. After that it was played.
Please, if you have any comments, we would be happy to hear those. And also, the proofs of the successful deposit were sent to the AG Team.
Our deepest apologies in relation to this situation!
Dear @tysonopisano156,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
Thank you for taking care of this Paradise Casino. And thank you so much to ask gamblers for helping resolve this issue.
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
Paradise Casino Beschwerden
- 10 von 12 gelöst
- 1 Tag Durchschn. Antwortzeit
- 1 Woche Durchschn. Lebensdauer
- 1,383 USD Durchschn. Betrag
-
Gelöst
Paradise Casino - Auszahlung wird storniert trotz erfolgreicher Verifizierung
€3,000
Gelöst
Paradise Casino - Auszahlung wird storniert trotz erfolgreicher Verifizierung
Meine Auszahlung wird immer wieder storniert, obwohl ich eine Email erhalten habe, dass ich erfolgreich verifiziert bin. Es wird immer wieder als Begr ...
-
Gelöst
Paradise Casino - 600€ ausstehende Auszahlung
€600
Gelöst
Paradise Casino - 600€ ausstehende Auszahlung
Guten Morgen,Ich habe paar Euro (600€) beim Paradise Casino gewonnen. Ich habe mit dem Bonus gespielt. Nach wagering habe ich eine Auszahlung ...
-
Ungelöst
Paradise Casino - Gewinn von 400 Euro ist noch nicht ausgezahlt
€400
Ungelöst
Paradise Casino - Gewinn von 400 Euro ist noch nicht ausgezahlt
Sehr geehrte Damen und Herren.Ich habe ein Problem mit Paradise casino Die wollen mein Gewinn nicht auszahlen, ich warte schon über 2 Wochen ich habe ...
-
Ungelöst
Paradise Casino - Have not returned my winnings
$500
Ungelöst
Paradise Casino - Have not returned my winnings
Hello @askgamblers support team. I am submitting a complaint after weeks of checking in with Paradise Casino to see where my $500.00 winnings went. ...
Haben Sie Probleme mit Paradise Casino?