Hello, I have in issue for more than one week with this online casino. It always canceled my cashout with the reason of missing salary statements. I have my own shop and provided every single document they needed but they still ask me every day for salaries and don't want to be serious enough to know that not every person gets salaries and lot of persons have own business.
My cashout was always canceled within a few hours always with that same email asking me for documents I already provided. After every single document they wanted was in their hands the cashout is pending since Monday and every day I contact the Live Chat I get different answers. After they got all documents they wanted they are letting me wait for no reason. I have a Donut&Coffee Shop (business registration from city Administration I also uploaded). I get money from the sellings (cashier report for 6 month uploaded) and I get also money from Takeaway because we offer also a delivery service (also takeaway reports for 6 month uploaded). All that statements they can also see in my business account statements which I uploaded also for 6 month.
Where I get my money from and how I withdraw money from it. Also my private bank account is in their hand I uploaded it for also 6 month. I even uploaded receipts when i deposited my private account. So every detail is in their hands and all that for a 22 € deposit I made there for the last 6 month. So now they are definitely showing me that they don't want to give me my money.