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Omni Slots Casino - Closed account and confiscated winnings without any reason

GELÖST

Beschwerde-Info

Unseriöses Casino

Omni Slots Casino

Betrag

€ 1989

Veröffentlicht am 6. Dezember 2017

I won 1989 euro at Omnislots casino several days ago. They asked for the documents ( including selfie ) and that was provided to them promptly. After several days of silence I tried to login to my Omni slots account and it turned out to be closed. Upon contacting live support I was told that the casino management has decided to close my account. No reason for those actions was given. Please, help me.

Veröffentlicht am 9. Dezember 2017

Hi Lividu97,

I received your complaint and will speak with the management to investigate your case. Will contact you by email once I have an answer for you.

Best regards,

Christa
Casino Manager
Omni Slots

Lividu97 Slowakei
Veröffentlicht am 12. Dezember 2017

I am waiting for casino to contact me.

Veröffentlicht am 15. Dezember 2017

Hi Lividu97,

We sent you an email yesterday with the solution to the problem. Did you receive it?

Best regards,

Christa
Casino Manager
Omni Slots

Lividu97 Slowakei
Veröffentlicht am 15. Dezember 2017

Yes, I have received your email offering to pay me by wire transfer. Also, today Igot 500 euro payment to my Skrill account from you casino. Thank you. Could you, please, proceed with the rest of the payment to Skrill? Since that is much more better option for me at the moment.

Regards

Veröffentlicht am 15. Dezember 2017

Hi,

Can you please reply to that email with your request so they can process the payment via Skrill.

Thanks in advance

Christa

Lividu97 Slowakei
Veröffentlicht am 18. Dezember 2017

I did as you advised. Still no reply from your casino. Regards.

Veröffentlicht am 19. Dezember 2017

Hi,

Can you please contact our helpdesk for your payment instead of this site. They can help you immediately.

Christa
Casino Manager

Lividu97 Slowakei
Veröffentlicht am 19. Dezember 2017

I did contact your casino at verifi­cat­ion­s@o­mni­slo­ts.com. They did not reply for 3-4 days already.

Veröffentlicht am 20. Dezember 2017

Hi,

Payment can only take place via Wire Transfer so can you please send your bank details so we can arrange the payment.

Christa
Casino Manager

Lividu97 Slowakei
Veröffentlicht am 23. Dezember 2017

The casino still insists on paying me by wire transfer although I have used Neteller to deposit there.

Omni Slots Casino Beschwerden

  • 11 von 14 gelöst
  • 1 Tag Durchschn. Antwortzeit
  • 1 Woche Durchschn. Lebensdauer
  • 3,047 USD Durchschn. Betrag

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