Payout cancelled because of "strategic betting"

I verified my account at Omni, sent all requested documents, received an email that my accoutn is fully verified and that I can make withdrawals, when I did withdrawal of 980 eur, I received and email from omni that my account is under investigation per section 8.6 as review of game play, that was 9 days ago, I sent them after that several emails asking for explanation because access to account is restricted but no answer, on chat support tells me that account is locked by management decision but they cant give me more info, please help

I requested a withdrawal around June 14th, 2020. I was never advised just waited a long period of time, two weeks at least to find that the outstanding withdrawal was cancelled. Then requested the withdrawal again on June 18th, 2020, waited a considerable period of time, continued to go on chat to try to find out what has happened. Again they told me they were not able to complete the withdrawal. Requested a withdrawal on the 1st of August, 2020. Same thing all over again, payment never received, its been two weeks now, never received the withdrawal. The amount presently is 647.34 that remains unpaid. I tried on four separate occasions to get the withdrawal done and have waited two months now.

Please help me, becasue the Omni slots casino is doesnt want pay my money. The story is the next, it's happened from 16.10.2017.

I had 100€ deposit via skrill, and i won 1282,50€-s.

Later, the casino is wanted some of the usual documents, like bill and ID, and i sent them. After 1-2 weeks, the casino is wanted my bank details, but because I did not have bank account, I sent my wife bank details. Unfortunately, the bank is closed my account, and i did a new bank account , and i sent the bank details for the casino...Casino is wanted skrill 2 screenshots, and i sent them..
After then, I had chat again and again (02.-03. months in 2019), but my money is never received. The last email what i sent was on 28.02.2019. , and asked the casino: pay my money! Never get any answer....

Since then I closed this bank account because money not received and did not know about the get help from you as I am just found out this opportunity to write complain to you.
My Skrill and Neteller account however still alive to receive the winnings.

This my story, please help me..

I requested withdrawal 5397387 on 2020-01-12 23:44:15 for amount 1912.5 eur. It has never reached my bank account also in casino it is marked as "paid" from 14 january 2020. On 2020-01-15 00:31:22 i requested withdrawal 5400907 for 1700 eur, it was cancelled by casino and now sitting in my casino account. Currently it is impossible to request new payout from casino site - error appears when i attempt to do it. Only available withdrawal option for me was always bank transfer and i received funds twice from omnislots successfully to same exact IBAN before - in december 2019.
Reply from [email protected] 24 jan 2020 "Thank you for your email.Your bounced payout of € 1912 will be refunded to your player account. At this moment, we are waiting for this request to be processed. As soon as this has been processed, you can request a new payout!Thank you for your patience and understanding." 9 days and they have not refunded my payout. At this moment i have 1700 eur on my casino account that i can not request to withdraw and 1912.5 eur unpaid missing funds that makes total of 3612.5 eur delayed pay outs.

I made a withdrawal from omni slots the weekend before Christmas hoping for the funds to maybe be in my bank account now it's still not received yet and it's now 4 days into the new year and I have been emailing them asking for an explanation to which I've been told that there waiting for the payment processor to get back to them and that they have been told the funds haven't bounced back yet I've contacted my bank and they haven't received anything and can't see any attempt made to deposit anything from the casino I'm really upset because I was first hoping for the funds to maybe be in my bank account for Christmas which didn't happen then I thought definitely by the end of the year and still waiting I feel I'm just getting the run around surely it doesn't take almost 3 weeks for a resolution

Our support informed us that you had a query regarding a payout of 4700AUD that was not received
yet on your end.

I see that the payout was sent from our end on the 05/08/2019 and it takes 1-5 working days for the funds to appear on your account.

I would advise you to check again as well for the day after tomorrow as it might have been delayed due to the weekend in between.

If by then, it has not been received yet, please send us a Bank Statement showing transactions from the 05/08/2019 till the 14/08/2019
so that we can check this further for you.

Submitted bank statement to show no funds

Still haven't got a real answer or ETA after requesting an eta every day.

I registered on Omni slots casino on 21st of September. I made deposit of 200 euros using my Neteller account. I ended up winning 9200 euros and wanted to continue playing, I asked casino support if I can place higher bets, to which it replied that I have to make withdrawal first and then re-deposit. I agreed and in order to withdraw I was first asked to submit documents such as ID and proof of address as well screenshot of my Neteller account and selfie of myself holding my ID which I did submit. I received an e-mail that my account was successfully verified and that I can withdraw my funds to Skrill in 1 business day. However, I deposited from my Neteller account and wanted to withdraw to Neteller as well. I had no other choice but to present my Skrill account to casino and casino stated that I could not withdraw to my Skrill account I could only withdraw using bank transfer. I presented 2 bank accounts to casino as well as the bank statements and casino requested that I send them the bank statement from the bank account from which I was funding my Neteller wallet. I sent this bank statement to the casino and I was requested a video call using Skype. I successfully passed the video call verification on 18th of December and I haven`t been receiving any replies until 7th of January. After that, I was asked to present a bank statement that I already presented and I once again sent the bank statement with the bank stamp. Then I was asked to present Notarized documents on 10th January and while I was preparing them, after 4 days, my account was blocked and my winnings were confiscated. I prepared all of the documents and sent them on 19th without knowing my account was already blocked by that time. In the end, first of all casino asked me to withdraw my funds, then successfully verified my account, then did not allow me to withdraw to my deposit method and started asking me for additional verifications which it have been doing for 4 months, and after for 4 month it was still asking me for some verifications and blocked my account after I did not send them the documents in 4 days and sent in 9 days instead. According to terms in conditions, there are no time frames for the documents submissions, especially since when the manager of the casino can go missing for 2 weeks and not reply to my messages. Dear Ask Gamblers team, please help me with the resolution of this issue.

My winnings of €7075 on 16/07/2018 got voided because of the wazdan error (which happened a day later) on 17/07/2018. Let me explain this step by step.

Wazdan error: apparently wazdan forced an update on their slot machines without noticing Omni Slots which resulted in bets not deducting from players accounts.

My complaint: Bets were deducting from my account balance just fine. I would of course have noticed if this wasn't the case. To ensure this even more: I had about €700 left in my account when i won the big amount of exactly €8000, leaving me with €8700 balance in my account. I continued my bets and lost around €1675, which left me with an account balance of €7075. I cashed out 100% of my balance which later got cancelled. Also, the wazdan error happened at 17/07/2018 (as stated in the email) and my cash out and plays happened at 16/07/2018.

What happened: After 1.5 month of emailing the support daily (who were really nice to me, this was not an issue), i got a full refund of the deposits i made on 17/07/2018 and got partially refunded the deposits i made on 16/07/2018 (total deposit that day: €2848. refund: €1680).

What do i want: I would be totally satisfied if i could get the winnings i won legit of €7075 back minus the refunds. If my calculations are correct this will leave me with €3740.

I really hope we can work this out.

Kind regards,
Chaim

Hi. There's not much to explain here. Been waiting for my withdrawal for 18 days now after a little playing, and I have sent around 5 emails asking them to send it to me. There's no response from them. Im not sure whats going on, and im starting to suspect this might be a scam casino? I dont want to lose my money, hoping Askgamblers could lend a hand and see where this might go. Its very odd that they dont respond on email nor send my withdrawal even though my account is verified and such.

I won 8000 on 17/07/18 on omnislots, I had to verify my identity which I did, then the next day my winnings were cancelled. Omnislots say it was a technical issue but they let me gamble 500.00 of the winnings leaving me 7500 to withdraw then weeks of live chat they tell me it's a technical issue with Wazdan and it is not their issue and thanks for being understanding in an email. My omnislots ticket number is 8bwby.