Omni Slots Casino - Refused to pay my €7,075 winnings due to software error which occurred AFTER my winning session - Ungelöste Beschwerde

My winnings of €7075 on 16/07/2018 got voided because of the wazdan error (which happened a day later) on 17/07/2018. Let me explain this step by step.

Wazdan error: apparently wazdan forced an update on their slot machines without noticing Omni Slots which resulted in bets not deducting from players accounts.

My complaint: Bets were deducting from my account balance just fine. I would of course have noticed if this wasn't the case. To ensure this even more: I had about €700 left in my account when i won the big amount of exactly €8000, leaving me with €8700 balance in my account. I continued my bets and lost around €1675, which left me with an account balance of €7075. I cashed out 100% of my balance which later got cancelled. Also, the wazdan error happened at 17/07/2018 (as stated in the email) and my cash out and plays happened at 16/07/2018.

What happened: After 1.5 month of emailing the support daily (who were really nice to me, this was not an issue), i got a full refund of the deposits i made on 17/07/2018 and got partially refunded the deposits i made on 16/07/2018 (total deposit that day: €2848. refund: €1680).

What do i want: I would be totally satisfied if i could get the winnings i won legit of €7075 back minus the refunds. If my calculations are correct this will leave me with €3740.

I really hope we can work this out.

Kind regards,
Chaim

Omni Slots Casino

Hi Chaim,

We are a bit surprised that you have posted this complaint, almost 3 months after we mutually agreed on a solution. For us this case was closed and we don’t see a reason to look into this again.

Best regards,

Christa

Chaimpjuh

Hi Christa,

I am a little shocked about your response. First of all i didn't agree on this solution and second the email i got from Costas with your solution was send in September, this complaint has been send in October so i don't see why you are talking about 3 months. Next to that i needed to wait another week for you to respond, so things can get a little over the date from the issue we are talking about.

So what took me some more weeks to file this complaint? Well, as i said this still bugs me and i saw some other comments about people with the same issue that were all talking about the 17th of July. As i stated you voided my winnings of the day before that. Wazdan is also talking about the 17th so i find this complaint more than valid.

I hope you will still look into this case without throwing it immediately on a garbage pile.

Kind regards,

Chaim

Omni Slots Casino - Refused to pay my €7,075 winnings due to software error which occurred AFTER my winning session

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