My withdrawals are delayed and I am getting the same response every time there is delay with financial department. I can understand that it may sometimes delay but I also expect a casino to have enough employees and systems to make payouts and handling procedures stable since thousands of players are playing and payments are getting maid to them
I have total of 3 pending withdrawals. 160.000 HUF per withdrawal. My first withdrawal is done on the 21th of August. My 2nd withdrawal is done on the 23th of august and my third withdrawal on the 25th of august. According to there terms which I have read all withdrawals are handled in 3 business days. The first withdrawal is now on the 6th business day and the other 2 are now on the 4th business day. All of them are delayed. I had contact a few times with them now via mail and chat. And I get the same answers that they have made an urgency to the financial department or that the payout is processing or that they have delay because of lot of payouts they have at the moment. Or that a withdrawal was completed but it takes time because of the payment method. I heard every excuse already.
No verification is required for my account or requested by them.
I used the same Visa card to request the withdrawal as I used to deposit money. So no difference in that. And I already received one withdrawal in the past from them once so there was no issues then and no issues with account or payment method then or any excuse then. So there should be no excuses this time.
These withdrawals are now all delayed and I would like to receive them. I can understand again a delayed payout or busy situation, but that should not take so long to resolve.
Please assist in receiving my withdrawals as soon as possible.
