NovaJackpot Casino - Withdrawal requests being cancelled repeatedly

Dear Player,

Thank you for bringing this matter to our attention.

Please be advised that your case has been internally escalated to senior management for further review. We are currently awaiting an update from the relevant department, and we will post a further response here as soon as one is received.

Kind regards,
NovaJackpot Casino Team

"Thank you for the update. I appreciate that the case has been escalated to senior management. I look forward to receiving a definitive resolution regarding my issue as soon as possible. I will wait for your further response here."

Dear AskGamblers team,
I would like to express my gratitude for your professional support; I believe your platform’s involvement is making a real difference. I am writing to report that the casino has paid 493.10 USD.
However, the issue is not yet fully resolved. While a payment was made, I am currently being blocked from creating a new withdrawal request for the remaining balance. I kindly ask you to keep this complaint open and continue to assist me until the full amount is paid and all withdrawal restrictions are permanently lifted. Thank you once again for your incredible help."

Dear AskGamblers Team,

We can confirm that a payout in the amount of 493 USD has been successfully processed to the player.

We appreciate the player’s patience and cooperation throughout the process.

Kind regards,
NovaJackpot Team

"Thank you, NovaJackpot Team, for confirming the partial payment.
However, I would like to clarify to the AskGamblers team that the winnings have not been fully settled yet. According to my account, there is still a final remaining balance of 181.40 USD. I have already submitted a withdrawal request for this amount.
I will update this thread as soon as the final payment of 181.40 USD is successfully received. Please keep this complaint open until the total balance is paid in full."

"Dear AskGamblers Team,
First of all, I want to thank you for your incredible support. Opening this complaint and your involvement in this case have clearly helped to start resolving the issue.
I would like to update you that I have received another payment of 159.40 USD.
However, the total amount of my winnings has still not been fully settled. My total withdrawal requests were 1656 USD, but I have only received 1634.10 USD so far. There is a remaining balance of 21.90 USD.
The casino claims this difference is due to currency conversion, but my account and my payment method are both in USD. Therefore, there should be no conversion fees or exchange rate losses. I request the casino to pay this remaining 21.90 USD to settle the account in full. Please keep this case open until the final cent is paid.
Thank you once again for your professional assistance."

Hello,

We would like to confirm that we have contacted the player directly with a full explanation regarding the remaining difference mentioned in the complaint.

In addition, as a gesture of goodwill and to compensate for the inconvenience and difficulties experienced throughout the process, we have also added real cash to the player’s account.

We sincerely appreciate the player’s patience and understanding, and we remain committed to providing the best possible experience moving forward.

Best regards,
NovaJackpot Team

"Dear AskGamblers Team,
I am writing this with great joy to confirm that my issue with NovaJackpot Casino has been fully and successfully resolved. I have received the final balance, including the disputed amount, in full.
I want to express my deepest and most sincere gratitude to the AskGamblers Complaint Team. You are, without a doubt, the most professional and effective mediation platform in the industry. Your intervention was the turning point in this case; without your authority and persistent support, I would not have been able to recover my funds. You give players a voice and ensure that fairness prevails where it otherwise might not.
Thank you for your tireless work and for standing by me throughout this long process. I am incredibly impressed by your dedication to player protection.
You may now mark this complaint as Resolved. Thank you once again for this victory!"

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.