NovaJackpot Casino - Will not process withdrawal

Dear NovaJackpot Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello,

Thank you for bringing this to our attention.

This has been escalated internally.

When there is an update we will post it here.

Kind Regards,
Novajackpot Team

I look forward to a quick resolution. If they need to contact me at all please reach out to the email on file. I will gladly provide any info that will get this matter settled. When I spoke with support today I was informed the casino is currently having processing issues leading to a back log so everything was being done manually now. I don't know if that means you need more personal or banking information but I will gladly provided what may be missing.

Thank you.

Hello,

Thank you for reaching out!

Please be informed that the verification of your account is not yet finished.

We will inform you as soon as we have any updates.

Your patience and co-operation is greatly appreciated.

Best regards,
Novajackpot team

Ok. I don't know how though, the site says I do not require verification and I have sent everything through the support email. Request 14755232. It has been updated a few times with my photos (including ID) and I have also requested additional help through that request number with no responses. Please tell me when you receive that thread and my ID. Also let me know if there is anything else I can provide to help.

Hello,

Thank you for your patience!

Please be informed that your withdrawal is processed via Interac, meaning that you have been sent an email with the password needed to accept the withdrawal.

We advise you to check your inbox and accept the payment from your side, as it has been processed on our end.

Best regards,
Novajackpot team

Thank you for the reply.

I have not received any email regarding my withdrawal yet. I did receive 2 promotional emails from your website and I can see online that it still says processing. Unfortunately I have no e-mail regarding payment transfer. I have auto deposit linked to my bank account so it should be automatic.

Once I receive payment I will update this with a reply. If not I will wait the couple days and update seeking further resolution.

Thank you.

I still have not had a reply back about my withdrawal in an email. I reached out to live chat today and I was told there is nothing they could do but there is an option for a manual bank transfer. I would have to send information in.

I was then informed that if I do that they will need to start processing my transaction all over again. I do not know what to do at this point. I have started another ticket with support (I still have had no reply to my previous requests at all.) All I have been getting in my email from nova jackpot is promotions. My newest ticket number is "15223201".

Again I look forward to a resolution. Thank you

Hello,

We can confirm that this is still being internally reviewed.

As soon as there is an update we will post it here.

Kind Regards,
Novajackpot Team

Dear all,
Please be informed that we are currently checking if there is an alternative way for the withdrawal to go through.
We will reach out to you if we need any additional information.
Sincerely,
NovaJackpot Team

My withdrawal was cancelled on your end this morning with no email explaining why. I have now made a crypto DOGE deposit and set up my 750$ withdrawal through my DOGE wallet. please let me know when you have sent the funds there.

Thank you. I look forward to a quick reply back saying funds have been sent.

Hello,

Please be informed that we have indeed canceled the pending withdrawal due to the fact that you have not received the Interac code for withdrawal confirmation.

We will do our best to process the new pending withdrawal with the highest priority.

We thank you for your understanding and co-operation.

Best regards,
NovaJackpot team

I can verify that this has been resolved.

When I checked my account this morning I did receive a transfer. Thank you so much for the resolution.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.