NovaJackpot Casino - Long withdrawal times

Hello,

Thanks for reaching out to us. Your feedback matters, and we want to make sure we address your concerns properly. Rest assured, we've taken note of your complaint, and our team is currently investigating it internally.

We're dedicated to providing the best experience possible, and that includes promptly addressing any issues that arise. Your patience is truly appreciated, and we'll reach out to you as soon as our review is complete.

If you have any other questions or need further assistance, feel free to reach out to our live chat support or email our support team. We're here to help.

Best regards,
Novajackpot Team

I appreciate the reply, but since this complaint ive had 3 withdrawals denied, with no explanation. Ive tried to contact Livechat, and all i’ve gotten is “we’re to busy at the moment” & “please come back & try again another time. Its been 13 days since ive first tried to withdrawal.

Thanks,
Bradley

Dear Customer,

We apologize for the inconvenience caused.

We kindly request you to provide us your following bank details via email to our support team at suppor­t@n­ova­jac­kpo­t.com and we will pay out the withdrawal manually.

Please include the following:
Full Name (please include all names including middle names)
E-mail
Bank Account’s Owner name
IBAN/Account no.
Bank Name
Bank location (Country)
SWIFT/BIC

Thank you for your understanding!

Best Regards,
Novajackpot Team

Thank you for your reply, I have sent the appropriate details to the email provided.

Cheers,
Bradley

Im happy to report that all money has been paid out in full. Thanks to all involved

Hello,

We are happy to inform you on the forum that your withdrawal has been successfully paid.

Therefore we consider the case to be resolved.

Thank you for your understanding!

Best Regards,
Novajackpot Team

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.