NovaJackpot Casino - Does not ban addicted players

Dear NovaJackpot Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello,

We can confirm that this matter is currently being investigated.

We thank you for your patience and we will update you here as soon as the investigation is complete.

Kind Regards,
Novajackpot Team

Thank you. Lets wait for the reply before this case can be closed.

Hello,

We sincerely appreciate your patience.

We would like to inform you that we have contacted the customer via email to pursue a resolution.

As soon as there is an update we will provide information about it here.

Best regards,
Novajackpot Team

Please leave this open...it is not solved yet. Thank you

Hello,

We can confirm that we have reached out to the customer via email.

We are currently awaiting a response from the customer.

Kind Regards,
Novajackpot Team

Please leave this open for now. This is not solved.

Hello,

We would like to inform you that we are currently engaged in a private discussion with the customer about their claim.

Kind Regards,
Novajackpot Team

Please leave this open for now. This is not solved.

Dear all,

Kindly note that the AskGamblers Complaint Team has just extended the response timeframe for another 96 hours in the hope that NovaJackpot Casino management will soon provide an update regarding this complaint.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Hello,

We would like to inform you that we are still currently engaged in a private discussion with the customer about their claim.

Kind Regards,
Novajackpot Team

Please leave this open for now. This is not solved.

Dear all,

We would like to inform you that we are still currently in private discussion with the customer about their claim.

Regards,
Novajackpot Team

I want to inform you that I am still waiting

Dear all,

We would like to inform you that private discussions with the customer about their claim are still ongoing.

Regards,
Novajackpot Team

Please leave this open. This is not solved.

Dear Customer,

Please be informed that we responded to your latest email.

Looking forward to your reply.

Best regards,
Novajackpot Team

Dear Sirs,

I have just replied to your emails.

Best
Sascha

Dear NovaJackpot Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

This is still open...thanks

Dear Customer,
Please be informed that we responded to your latest email.
Best regards,
Novajackpot Team

please do not close it yet

Dear Customer,

Please confirm whether the issue can be considered resolved.

Thank you in advance.

Best regards,
Novajackpot Team

Dear @Wluchten,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

You can close the case - its resolved.