Beschwerde #3
NovaJackpot Casino
Does not ban addicted players
vor 2 Jahren
Dear Sirs,
I joined NovaJackpot on the 12th of Jan 2024, paid in 213 EUR and lost. On the 13th in the morning I paid in another 200 EUR and lost those too. I then checked who NovaJackpot is as you can not immediately see on theor page...and found out its Rabidi N.V.
Rabidi is well aware about my gambling addiction as I told them various times already...but they still take/took my money. I think their argument will be: "we do not share the same database." But this is not true. I today tried to register at another casino from Rabidi I never registered before and I got rejected due to my gambling addiction. Even though thats great they missed to ban me from gambling at NovaJackpot.
So I have written an email on the 13th in the morning, told NovaJackpot about my gambling addiction and asked why they let me play...no response. I wrote another email asking for a refund as they took money from an addicted player, no response.
On the 15th in the morning I deposited another 300 EUR and placed it on a bet in the evening - so my bet was there the whole day. So nearly 3 days after I told them again about my gambling addiction my account was still open.
I then contacted the live chat, asked them why they took money from an addicted player and they just immediately closed down my account without responding to my question.
The casino violated their social responsibility. They are not allowed to take money from addicted players if they know. And they knew...at least the last 300 EUR they 100% knew and they did nothing. I assume they deliberately left the account open for me to lose more money.
So I ask for a repayment of the 713 Euros lost.
Best
I joined NovaJackpot on the 12th of Jan 2024, paid in 213 EUR and lost. On the 13th in the morning I paid in another 200 EUR and lost those too. I then checked who NovaJackpot is as you can not immediately see on theor page...and found out its Rabidi N.V.
Rabidi is well aware about my gambling addiction as I told them various times already...but they still take/took my money. I think their argument will be: "we do not share the same database." But this is not true. I today tried to register at another casino from Rabidi I never registered before and I got rejected due to my gambling addiction. Even though thats great they missed to ban me from gambling at NovaJackpot.
So I have written an email on the 13th in the morning, told NovaJackpot about my gambling addiction and asked why they let me play...no response. I wrote another email asking for a refund as they took money from an addicted player, no response.
On the 15th in the morning I deposited another 300 EUR and placed it on a bet in the evening - so my bet was there the whole day. So nearly 3 days after I told them again about my gambling addiction my account was still open.
I then contacted the live chat, asked them why they took money from an addicted player and they just immediately closed down my account without responding to my question.
The casino violated their social responsibility. They are not allowed to take money from addicted players if they know. And they knew...at least the last 300 EUR they 100% knew and they did nothing. I assume they deliberately left the account open for me to lose more money.
So I ask for a repayment of the 713 Euros lost.
Best
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