NovaJackpot Casino - Delayed payout more than a week

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NovaJackpot Casino

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€ 82.56

vor 1 Jahr

Requested withdrawal.

I understand that you need some time, but everytime I write to support I only get "I'm gonna give your information to other people etc" and it's like this whole week on every message I send to support, only promises. Usually, skrill payout takes 15min on "normal" casinos but in your I only get promises about tomorrow.

vor 1 Jahr

Hello,

I wanted to personally express my gratitude for taking the time to share your concerns with us. Your feedback is incredibly valuable and helps us improve our services.

Please know that your complaint is receiving our full attention, and we've initiated an internal review to address it thoroughly. Your patience as we navigate through this process is sincerely appreciated.

Rest assured, we're committed to providing a positive experience for our customers, and we'll keep you updated on the progress of our investigation.

Kind Regards,
Novajackpot Team

AskGamblers
vor 1 Jahr

Dear NovaJackpot Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

vor 1 Jahr

Contacted support via live chat and they said "withdrawal is on the final stage" so basically nothing changed at all.Still waiting "process"

vor 1 Jahr

Finally received my payment,thank you for assistance

AskGamblers
vor 1 Jahr

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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  • 658 USD Durchschn. Betrag

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