Nova Jackpot Casino - Multiple withdrawal delays and misleading support information

Hello,

Thank you for your patience. I want to inform you that your case has been internally escalated, and we are working to resolve the issue as quickly as possible.

We appreciate your understanding and will keep you updated.

Best regards,
NovaJackpot Team

Thank you for the update, however, "internal escalation" does not provide a specific timeframe for the resolution.

My oldest withdrawal request (Transaction ID: 89dd75­0e-­def­a-4­00a­-a4­de-­577­fd3­6bc82c) was made on February 18, 2026, which is now 6 business days ago. This clearly violates the 3-day processing policy stated in your Terms and Conditions. Furthermore, I was previously given a contradictory and unrealistic processing date of March 1st (a Sunday).

I will keep this complaint OPEN until all three of my pending withdrawals (totaling 138,792 HUF) are successfully processed and the funds have reached my bank account. Please provide a definitive date for when the payments will be executed.

Hello,

Thank you for your patience.

I understand your concern regarding the delay in processing your withdrawals. Please note that your complaint has been internally escalated, and it is currently under investigation. We are working on resolving this matter as quickly as possible.

We will inform you via email and provide an update here as soon as we receive further information regarding the status of your withdrawals.

We appreciate your understanding and will continue to keep you updated on the progress.

Kind regards,
NovaJackpot Team

Dear AskGamblers Team and NovaJackpot Support,
Thank you for the update. I would like to inform you that the first withdrawal has been successfully received.
However, there are still two pending withdrawals. I request that this complaint remains OPEN until all requested funds have been fully processed and received.
Current Status:
1. 29,760 HUF (Requested: Feb 18) – RECEIVED ✅
2. 33,000 HUF (Requested: Feb 21 | ID: 2f6578­2e-­9f9­6-4­8ec­-b8­62-­ac0­ade­547189) – PENDING ⏳
3. 76,032 HUF (Requested: Feb 21 | ID: 02a87e­52-­ba9­e-4­493­-97­88-­26d­8bd­0b42ed) – PENDING ⏳
I am looking forward to the processing of the remaining two transactions. I will provide a further update as soon as the funds arrive.
Kind regards,
wakond

Dear AskGamblers Team,

I am happy to confirm that all remaining withdrawals have been successfully received. This matter is now fully resolved, and you may close the complaint.

I would like to thank the AskGamblers team for their mediation and assistance in this case. Without this platform, I am not sure the payments would have been processed this quickly.

To other players: I advise caution when playing at this casino. While they do pay eventually, be prepared for significant delays beyond the timeframe stated in their Terms and Conditions. It seems public escalation is necessary to get things moving.

Thank you again!

Kind regards,
wakond

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.