Nomini Casino - Waiting for Nomini Casino withdrawal for days

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Rennn

Subject: Delay in Withdrawal Request

I am writing to formally lodge a complaint regarding the delay in processing my recent withdrawal request. On June 20th, 2024, I submitted a withdrawal request for 40E, expecting to receive my funds within the specified timeframe of 3 business days. Today marks the end of this period, yet I have not received any updates or the funds owed to me.

Upon contacting your customer support team, I was informed that there is a delay issue, but I have not been provided with any specific reasons for this delay or a clear timeline for when I can expect my withdrawal to be processed. This lack of transparency and timely communication is deeply concerning and has caused me significant inconvenience and frustration.

In researching this issue further, I discovered numerous complaints from other customers detailing similar delays in withdrawals dating back several years. This consistent pattern of delayed payments raises serious doubts about the reliability and efficiency of your casino's financial operations and customer service.

As a valued customer who has always complied with your terms and conditions, I find this situation unacceptable. I urge you to prioritize the immediate resolution of this matter and provide me with a detailed explanation of the delay, along with a firm commitment to process my withdrawal without further delay.

If this issue is not resolved promptly and satisfactorily within the next 48 hours, I will be forced to consider escalating my complaint to relevant gambling authorities and exploring legal avenues to recover the funds owed to me. I trust that you understand the urgency of this matter and will take swift action to rectify it.

Please acknowledge receipt of this complaint and provide me with a comprehensive update on the status of my withdrawal at your earliest convenience. I appreciate your prompt attention to this matter and look forward to your immediate action.

Nomini Casino

Dear customer,

Thank you for reaching out!

Please be informed that your account requires verification before any withdrawals can be made.

Our team will request the needed documents shortly. Please be mindful of that, and monitor the "Verification" section of your account.

Thank you for understanding.

Best regards,
Nomini team

Rennn

Why dont you tell me this week ago? I wrote multiple emails and contact with support many times in a day. They just told me that i will recieve my withdrawal soon (its been 8 days now). Support never told me anything about kyc. Stop lying and send me my money, now I need to wait another week so you can replay? Just edit your policy and write that withdrawals can take from 2 weeks up to 7 years so I dont need to waste my time and visiting your shitty place.

AskGamblers

Dear Nomini Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

AskGamblers

Dear all,

This complaint has been reopened as per Nomini Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Nomini Casino

Dear all,

We apologize for the delayed reply.

Please be informed that the withdrawal was paid on 29th of June.

We, therefore, consider the case to be resolved.

Best regards,
Nomini team

AskGamblers

Dear @Rennn,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

AskGamblers

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Nomini Casino - Waiting for Nomini Casino withdrawal for days

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