Nomini Casino - The casino is delaying the payment for a second week

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Nomini Casino

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zł 900

KawaiiSlots Russland
vor 1 Jahr

On February 2, I wanted to withdraw PLN 900, but when I tried to withdraw it (using all methods), a message appeared that I had to make a deposit Wager X1, even though I had made a deposit turnover a long time ago (PLN 50 deposit).

I contacted the live chat, but they couldn't do anything, they sent me an e-mail to support. Then a manual withdrawal was promised (due to a technical problem) Almost two weeks have passed, the casino has my transfer details, there is nothing stopping me from ordering a withdrawal to my bank account. Especially since I have already withdrawn money from them 2-3 times.

Every few days I ask live chat to finalize the transaction, unfortunately, I'm dismissed (they say the same, everything has already been reported, I have to wait because there is no update). I've been waiting for 2 weeks now, my patience has run out.

AskGamblers
vor 1 Jahr

Dear Nomini Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

vor 1 Jahr

Dear Customer,

Thank you for reaching out to us.

We are looking at your query and we will come back with an update soon.

We sincerely appreciate your patience in this matter.

Best Regards,
Nomini

KawaiiSlots Russland
vor 1 Jahr

you do not treat this matter as a priority at all - the chat laconicly says that it is "forwarded to the appropriate (?) department" with the difference that I have been hearing the same argument for 18 days now. Every day. By the way, I also asked about the specific cause of this technical error, which no one has solved yet. I didn't get an answer. I'm adding screenshots from a moment ago.

vor 1 Jahr

Dear Customer,

We sincerely regret any inconvenience you may have experienced during live chat interaction.

In order to proceed with your withdrawal, we kindly ask for your cooperation in completing the verification process.
Please upload a copy of your national ID document, such as a Passport or Driving License.

We appreciate your understanding and cooperation in this matter.

Best Regards,
Nomini

KawaiiSlots Russland
vor 1 Jahr

Hello, I don't understand, is this some joke? I uploaded these documents because I wanted to ACCELERATE the payment, not DELAY it by at least three days. You did this on purpose to have an excuse to delay further. Why does it take 3 days to check one ID? That would be a total of 3 weeks of waiting.

AskGamblers
vor 1 Jahr

Dear Nomini Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

AskGamblers
vor 1 Jahr

Dear all,

This complaint has been reopened as per Nomini Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

KawaiiSlots Russland
vor 1 Jahr

Hi . I wanted to inform you that a few minutes ago (12:00) I received a transfer from Nomini. Therefore, I consider the matter closed and thank you very much for your cooperation!

AskGamblers
vor 1 Jahr

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.