Nomini Casino - Not paying out withdrawals

Dear martruzick,

Thank you for reaching out to us.
We are sorry to hear about your frustration and disappointment. Please be assured that we will try our best to find a solution as soon as possible.

In order to further investigate your claim we would kindly like to ask you to provide us with your username and email address that you registered your account with to locate your account.

Thank you for your understanding.

Kind regards,
Nomini Casino Team

Dear Nomini Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers,

Thank you for the provided information.

Dear martruzick,

We would kindly like to apologize for the delay of your payment.
Please be informed that we forwarded your transaction with priority and expect the finalization in the nearest time.

Thank you for your patience and understanding.

Kind regards,
Nomini Casino Team

Dear Nomini,
I appreciate the reply, i will be awaiting the money in the nearest days.
I will post an update here when i start recieving the money.
I just want to add that communicating with your support is very frustrating and unhelpful and in general it caused me undesired stress.
Regards,
Martin

Update: I have received all 3 of my withdrawals, thank you very much for help from both parties.
One more word to nomini, i will be making one more 500€ withdrawal very soon, so i hope there wont be any issues in the future.
Kind regards,
Martin

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.