Nomini Casino - Deposit gone missing and refund taking very long time

Cant seem to post pdf so unsure about how to upload chat transcripts.

The player sent additional SSs through email, which have been attached on submitter's behalf.

Dear Customer,

Thank you for reaching out.

We understand how frustrating the delay is and you can be sure that we are doing our best to assist you from our side. Today we were informed by the payment provider that the transaction was not successful on their side and that they were informed by the Bank that there was no deduction. We kindly ask you to contact your Bank to get more information. Please let us know if their investigation provides the answers to your query.

Please feel free to contact us if you have any questions.

Sincerely,
Nomini

I will contact my bank and have them look into this.

Could you by any chance provide me with the ARN number of the transaction via E-Mail which the custommer support could not?
As Revolut have requested this.

Thank you for your swift reply Nomini.

Been in contact with the bank, the transaction is indeed completed and collected by the payment provider, as per stated earlier.
It was initiated by me the 26, was pending for 3 days and collected by the merchant.

I dont know what bank you are referring to when you mention deduction, as my bank clearly confirms my deduction, as does my documents (Bank statement) provided Nomini.

Revolut and myself kindly ask that you contact the merchant \ payment provider and ask for a confirmation on this, as on our end the funds have been collected by them and not refunded.

Thanks.

Dear Customer,

Thank you for getting back to us.

We kindly ask you to get the ARN from your bank and provide to us so we could investigate the transaction with the payment provider once again. Please feel free to email it to us.

Please let us know if you have any questions.

Sincerely,
Nomini

Thanks for your reply. Ive requested the document stating ARN number now, will forward it as soon as its provided by revolut.

Tho this is a number you could get provided from your payment provider, as they have stated its refunded, they shouldnt have any issues giving you this.

But as mentioned i will forward it once i have it in my end.

Hows the progress on the proof of payment / refund i requested in my last comment comming along?

Nomini casino

ARN number forwarded via email.

Hope this can be solved swiftly as its been taking close to 2 months of my time now.

Dear Customer,

Thank you for getting back to us.

We have received the ARN and forwarded it to the provider for further investigation. We will let you know as soon as we get an update.

As mentioned before, the provider did not register a deduction from your bank account with the information you previously sent us. Therefore, there is no refund transaction. We will get back to you once they check it with ARN.

We appreciate your patience and cooperation.

Sincerely,
Nomini

Thank you kindly.

Will await your reply.

Dear Nomini Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Good day.

Just dropped by to say that the case is solved by my bank.
After waiting on NominiCasino for too long i called them and shared all the information gathered so far and they contacted the payment provider (which had collected the payment and had NOT done a refund as stated by the Casino above)
Refund was then initiated and the money reached my account within the hour.

Im glad this is out of the world and now solved, but very dissapointed by the support given at the casino.
No hard feelings toward the first line agents, as they cant do much in this case, tho payments and leaders should step up.

This shoulda been sorted out by you guys a long time ago, and should not he solved by the player. Spent many hours with this issue.

Will never use NominiCasino, or any of their sister organisations.

Thank you AskGamblers for your assistance here, and have a nice day.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.