Nomini Casino - Delayed verification process

Dear @fb_10­207­456­902­612401,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

My account has now been verified since about 24 hours but still the withdrawals haven't been processed yet. Contacted the support and they stated about another 72 hours policy..
Ongoing since 8 days now.
Total amount due 1000€

Dear Jerome,

First of all, we would like to congratulate you on your winnings! Many more will come!

We always try our best to process withdrawals in the easiest and the most comfortable way, as we are completely aware, that this matter is a number one priority for all our clients and we always strive to provide them with the best service!

After carefully looking into your matter, we would like to kindly point out, that your player's account has been verified on the next day after submitting all the necessary documents, which our Financial Department has requested.

On this basis, we would like to inform you, that your first withdrawal will be executed tomorrow, on the 31st of October. Please, expect a follow-up withdrawal schedule e-mail from our Financial Department as soon as possible.

We sincerely thank you for your cooperation and apologize for any inconvenience this issue might have caused!

Thanks for the prompt reply.
I have to say that, when it comes to support, requests are handed in a fast and convenient way. Why don't you keep up the same pace when it comes to payments. The 500 per day limit together with the 3 working day policy might give players the feeling, that Nomini isn't fair enough. We all know how tempting it can be, having 1000 or 2000,- in the account and not being able to wd as per wd policy..gives a bitter aftertaste for a casino, that could make it easy into my personal top ten.
I'm gona look forward to see my winnings and will let you know, once this conplaint can be closed. Thanks.

So this is the schedule I got from them:

We would like to inform you that your payouts will be made in full accordance with the following schedule:

To be executed on 31.10.2019 - 400 EUR;
To be executed on 04.11.2019 - 100 EUR;
To be executed on 07.11.2019 - 500 EUR.

I mean, now imagine you will hit a jackpot...

Dear Jerome,

To begin with, we want to thank you for the evaluation of our Support team. We work hard to improve our services every day.

We would like to notify you that your withdrawal request in the total amount of 400 EUR has been processed by our Financial Department on the 31st of October, in accordance with your schedule. Also, we want to remind you that the next request is planned to be paid tomorrow.

In case you have any other questions or concerns, do not hesitate to contact our Support team, please.

Kind regards,
Nomini.com Administration

I appreciate your answer.
The fact that this payout is handled over a period of 8 working days is unacceptable.
For example at ****/com I get up to 15000 handled in less than 24 hours after verification.
As I said, if you want to play in the major league, you definitely need to work on this..
The casinos that are up and running under your company are outstanding in terms of support, design and providers.
But the withdrawal policy is giving it a massive negative side.

Dear Jerome,

We would like to express our gratitude for your remarks, they are highly appreciated in improving our provided service day by day.

At this point, we would like to inform you, that your second withdrawal was processed yesterday, on the 4th of November. Since we value you as our customer our Financial Department decided to review your withdrawal schedule and arranged the last withdrawal for the 6th of November. Please, expect a confirmation e-mail once the last withdrawal is executed.

Shall you have further questions, please, don't hesitate to contact us anytime, we will be more than happy to assist you.

Best regards,
Nomini.com

Sorry for my delayed answer.
This complaint can be closed now.
The Nomini team has jept it's promises and the withdrawals have been executed.
Thanks again for reviewing the schedule.
Have a good weekend.
Jerome

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.