Nomini Casino - Closed account and my ID rejected

Dear Customer,

Thank you for contacting us.

We would like to inform you that we are checking your query.

Sincerely,
Nomini.com

My username is < username removed > on nomini

Dear Customer,

Thank you for contacting us.

We would like to inform you that verification of the account must be carried out before proceeding with the withdrawal.

Our relevant department have received your insurance card instead of any of your national ID cards.

Please be informed that the account was closed as you failed to complete account verification by providing us with a health insurance card which is not acceptable as a valid national ID card.

The only acceptable ID is any national ID card or passport issued by the governmental authorities and we asked you to provide it in emails. However, we received a reason from you that you have Epilepsy and you are not allowed to have a driver’s license and due to your criminal record you cannot have a passport.

In addition, the last deposit was returned back on the basis of our general terms and conditions:

5.1 You must provide us with all information that we may request in order to manage your account, verify your identity or the source of the funds deposited to your account. This includes (but is not limited to) properly certified ID, proof of residence, proof of owners

9.4 Should we arrive at a reasonable suspicion that you have engaged in a fraud, any illegal or improper activity, or have otherwise breached the Terms, we reserve the right to take any number of the following action, at our sole and absolute discretion, with or without notice:
- void any winnings obtained, cancel any pending withdrawals and refund the last deposit made into the account.

We hope that it has clarified the case to you.

Sincerely,
Nomini.com

Dear @shawpowee,

The AskGamblers Complaint Team is kindly asking you to assist the Nomini Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

No where in your terms amd condition ita specified that this card is not accepted and as you can see by the screenshot i send earlier i ask an agent to be sute that it will he accepted and he say yes
There is no reason to not accept my id card as o tild you before i have epilepsy i am bot allowd having a driver liscence and du to my criminal record i am not allow havin a passport for years
Since i play you never ask for any id and i deposit at least 300-350$ now that i win up to 1000$ you ask for id and refuse it for no reason

Dear Nomini Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Nomini Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear Customer,

As a licensed casino, we kindly inform you that the verification is always carried out by our finance department.

Please be informed that a properly certified Identity card as well as the verification requirement is mentioned in our general terms and conditions;

5.1 You must provide us with all information that we may request in order to manage your account, verify your identity or
the source of the funds deposited to your account. This includes (but is not limited to) properly certified ID, proof of
residence, proof of ownership and transaction histories of the payment methods used, including bank or credit/debit
card statements etc.

5.2 We may, at our sole and absolute discretion, use any additional procedures and means we may deem fit to verify your
identity, age, residence and other circumstances (KYC), both before and after effecting deposits into your account
and/or making a withdrawal.

We hope that it has clarified the case to you and thank you for your patience.

Sincerely,
Nomini.com

But no where its write that my id cars is not accepted on nomini even a support agent Tell me he was sûre that it Will be accepted how Do i suposse to know that my id cars its mot accepted if no where un t&c or on the website its mot write
Sens me my balance amout by etranfer ans then close my account but dont stole my money like that

Dear Customer,

Please note that the list of the accepted documents varies depending on many factors, including the country of residence, relevant laws and regulations, etc. Based on the documentation you provided we were not able to complete your account verification. Therefore, we processed a refund of your last deposit.

We are sorry if you feel disappointed. Please feel free to contact us should you have any questions.

Sincerely,
Nomini

Yes but you ask for a gouvernement id card and its wath i send you as i told you i gave epilepsy and un mot allow having Driver liscence and with m'y criminal record not allow having a passeport for years as i show you i ask a support agent befote creating m'y account if the card i have would be accepted and i show him a picture of m'y card and he Said he is sure its would be accepted so how am i suposed to know its mot accepted if its not write in terms and condition and with that a agent told me it Will be accepted its not m'y fault i take care yo ask before i start playing so refund me all m'y deposiit or my account balance please

Dear Nomini Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Dear @shawpowee,

The AskGamblers Complaint Team is kindly asking you to provide us with the chat in question, in which the agent claimed that your documents were acceptable.

Thanks in advance for your cooperation.

Dear Team,

Thank you for contacting us.

We kindly inform you that we have sent you a detailed information about the case to suppor­­t@­a­s­kg­­amb­­le­r­s.com.

Thank you for your co-operation!

Sincerely,
Nomini.com

i didnt know where to send thew conversation with th agents you ask i will send you the conversation here in attached files

Dear Team,

Please be informed that we have sent you an email with info/evidence about the case.

Thank you for your co-operation!

Sincerely,
Nomini

I send a émail and i Will also send it here thé prrof that i talk with a support agent to ask i my id card would be accepted and he answer me he was sure it wil

Dear Team,

Kindly be informed that we have sent you an email with summary about the case.

Thank you for your co-operation!

Sincerely,
Nomini

I Will wait for assembler to answer your émail

Dear Customer,

After a rigorous investigation of the case, we would like to inform you that the account was closed as it breaches our following terms and conditions:

9.1 - The Website may only be used for personal entertainment purposes only. The following activities are strictly prohibited and will be considered a material breach of these General Terms and Conditions:

- engaging in any fraudulent activities, including, without limitation, using any credit/debit cards or other payment methods or funds not belonging to you, cases were funds are recalled/disputed;


In addition, kindly be informed that the last deposit was refunded back as per the following t&c:

9.4 - Should we arrive at a reasonable suspicion that you have engaged in a fraud, any illegal or improper activity, or have otherwise breached the Terms, we reserve the right to take any number of the following action, at our sole and absolute discretion, with or without notice:
- void any winnings obtained, cancel any pending withdrawals and refund the last deposit made into the account.

The additional evidence/explanation was sent directly to Askgamblers for their reference.

We hope that this has clarified the case to you.

Sincerely,
Nomini.com

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Nomini Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.