Nomini Casino - Casino doesn't payout the winnings

Dear Customer,

Thank you for contacting us.

We are sorry to hear that you have encountered difficulties withdrawing your winnings on our website.

Unfortunately, a technical error has occurred which has resulted in a delay in our usual process. We fully understand your frustration and want to assure you that we will do everything in our power to avoid such a situation in the future.

We would like to inform you that one of your two withdrawal requests has already been processed by our finance department. Your second payout is scheduled for the nearest future.

Please also note that it may take up to 3-5 business days for the money to reach your bank account.

We would like to apologize again for the delay.

If you have any further questions, do not hesitate to contact us.

Kind regards,
Nomini.com

Hello again,

After 8 days waiting only one of my two withdrawls was completed.
Such a formulation that "the second withdrawal will be made in the neareast future" is verry tricky. Why you don't inform your customers that you have internal problems that they will not need to wait for their money?
Verry dissapointing to get treated like this when is money involved.
You hold the money of your customers without reason and you don't keep up with your own Terms&Conditions.
Just change your Terms&Conditions and say that customers will get their withdrawls at some point but you can't asure them when exactly.
I am curious when will be made my other withdrawal.
Till now is a verry dissapointing experience at this online casino.

Dear Customer,

We would like to express our apologies once again for the inconvenience that occurred. We highly value the feedback from our customers and your comments are appreciated. You can be sure that we are doing our best to improve our service.

Let us also inform you that your second withdrawal request was processed by our Financial Department on the same day as the first one. Currently, there are no pending withdrawals.

If you have any further questions, please, do not hesitate to contact us.

Best regards,
Nomini.com

Dear @AL3XANDROS,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hello,

You can close the complaint.
After a long way i got my withdrawals.
For any other interested keep in mind that the time for withdrawals is not so short like they say.
AskGamblers thank you for your help!

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.