Alf Casino - Problems again, this time with payment

Complement:
According to Alf Casino, all my winnings have been canceled because my Alf Casino credits did not match the deposit amount ?! About that was my first complaint as was alleged the Einzahlunsbetrag would never arrived .... As you can see in the last complaint, I have 0.0013 Bitcoin stated (about 10 euros) ... What else have I never claimed or stated. ... Here on Ask Gamblers was then written by Alf Casino that everything is ok and the amount was received .... I was then on the method "INTERNAL" 100 euros credited to my Alf Casino Account .... again with the message from Alf Casino (here on Ask Gamblers and also by email) .... that you apologize and that now everything is ok and I wish you a lot of fun playing the games on Alf Casino ... I think then of course that is a kind of reparation and played with the credit ... I have then had several small profits and again several losses (as it is normal) ... after I was almost at 0 € I was able to get over 320 euros (approx.) Work up and then wanted 27 0 euros from the winnings ... I had submitted my documents ... the support has congratulated me on the profits and I have selected ECOPAYZ as a payment method because the deposit method BITCOIN (Cubits) was removed from the Alf Casino site (strange) .... According to support, everything was so ok and I should wait I get message from the finance department when the payout goes out .... the next day I had seen then that the payout was canceled .. whereupon the live chat a text submitted by the finance department (which I probably would have received as an email / but I have not) where was that I should still specify my account number in the field where EMAIL is because I had written because my account email address (because that also queried by text ... so far so good and half so bad .. I have then changed everything and adjusted with the help of the live chat the correctness of the payout request ... Again I was confirmed gt that now everything is ok and I get a message from the finance department when the payment is made .... The next day was on my ECOPAYZ Wallet still received nothing, I am then on my Alf Casino Account bwo I then found that you had booked 260 euros as INTERNAL and 10 euros back to my player account ... At the first employee in the live chat, I got little help ... You could not tell me what that means with the booking INTERNAL?The next employee has then submitted to me a text from the finance department where it was said that the credit was not the right and therefore all profits were canceled ... Alf Casino has in my opinion only a fake credit booked so I have my complaint here on Ask Gambler withdraw .. and confirm that everything is in the best order .. so that I accept as friendly as possible the apology you have the amount probably increased to the bill ... Now that I wanted to withdraw but the profits and I have not lost everything again .. I'm told that only 10 euros have been deposited ... I had never said anything else .... Then I could have played with play money...
Then I would have the deposited credit yet to play in a reputable trustworthy casino;) No idea what such a casino policy should? First say one would have received no deposit and then the profits do not pay ... Greetings

Dear valued customer,

Thank you for taking your time to write the review of our Casino

We would like to clarify the situation and explain all the actions taken from the Casinos’ side.

The transaction details of the deposit you made via Cubits payment system were checked by the Cubits’ Support and our Financial Department has received the confirmation that the amount of your initial deposit was 10 EUR, and not 100 EUR, which was manually credited to your gaming balance before the transaction confirmation was received.

As a result of the above, all the winnings which were obtained from the manually credited deposit were void, provided in the transactions’ history as “Internal”. The initial deposit in the amount of 10 EUR was credited to your balance.

All the actions were performed in full accordance with Terms & Conditions which you accepted by creating an account at out project.

If you have any additional questions, please contact us via Live Chat or via suppor­t@a­lfc­asi­no.com

Best regards, AlfCasino

What can I say ?! As I said, I had never claimed to have deposited more than 10 euros ... This can be seen here on ASK GAMBLERS ... I have the amount of 0,0013 Bitcoin reclaimed ... which is about 10 euros .. If you then write an apology and say that now everything is ok and I book 100 euros on my player account also on "INTERNAL" So as the word says an internal measure .... I confirm that everything was ok .. .and I wish a lot of fun with my credit at Alf Casino ... I suppose I have to assume that they know what they are doing and I can play with the balance and win ... especially if you write you had booked a compensation. . They have also written to me that Cubits has confirmed the deposit ... Cubits has certainly not first written that 100 euros were booked and then 3 days later the confirmation withdrawn to say then there are only 10 euros .... From my point of view what you did is a measure I have been so that I withdraw my complaint in a friendly words as done ... Actually, I have internally credited a pseudo amount that was nothing like play money or a bonus that is not payable ....
I once attached the whole history so that you can understand how the whole thing went off ... At first I tried to make a deposit via the Bitcoin (Cubits) tab ... this somehow did not work. Then I have seen that several attempts with the amount 100 euros to book a deposit .... I never wanted to pay this amount .... somehow the possibility to enter the deposit amount was not queried ... I have reclaimed the live chat and have written that I would like to deposit 10 euros and made this directly through my Cubits account but these 10 euros were never booked ... That somehow tried to book 100 euros although I never entered this amount (because the requested amount was not asked was) did not react and that 10 euros were not booked you have passed on to the finance department .... You can see the beautiful in the course of deposits .... The paid 10 euros (0.0013 BTC) on Cubits dive by the way not until today in the course! After then on my demand where the paid 10 euros are always the only answer is that they did not arrive at Alf Casino I then wrote the complaint here on ASK GAMBLERS ...
Then came the apology from Alf Casino ... Excuse me and the amount has arrived at Alf Casino .. Everything would be ok and I could now play with my credit on Alf Casino .... I then looked and saw that Alf Casino has booked me 100 euros via INTERNAL on my player account ... The book and advertised by me 10 euros (0.0013 BTC) on Cubits were nowhere to be seen ... Funny ... But ok, I thought ... The casino has apologized about ASK Gamblers and stated the matter as clarified ... So I've looked forward to the 100 euros and happily stated my complaint as done .... As stated by Alf Casino, I then started to play .. As you can see on the course I had several times smaller profits but then stopped again and continue playing ... when I had almost lost everything and then it was again geschaftt have a credit of over 300 euros to earn I have 270 euros too m disbursed and left this payout ... After the support and the live chat confirmation came that everything was OK and the payout is confirmed by the finance department soon came then but the first abort by Alf Casino ... there everything was still ok with the profit according to finance department one wanted only my account number of Ecopayz as indication and not my email address (as erroneously inquired by the system) ... this I did then immediately and everything was confirmed as ok (no sound of wrong deposit or any other word) .... Always the confirmation "It's all OK the finance department will soon release the payout .... the next day came the next demolition ... And only came from the live Chat then you do not know what is now and my payment is processed according to the system and go on the road to me ... As always the statement "you still get a confirmation from the finance department" .... I have left not a single message from the finance department ... To none of these operations .... But the next live chat staff then told me that my profits were canceled ... because my 100 euros were in fact 10 euros ... The 10 Euro I was again booked on the player account .... The actual deposit on CUBITS is to see nowhere in the progression ..... 100 euros came via INTERNAL - 260 euros went via INTERNAL .... Everything probably only for internal ..... Can you see everything beautiful on the screenshots .... No idea what you should say ............ You say this case was foreseen and the Measures anchored in the terms and conditions? congratulation !! Best Regards

Dear Askgambers’ Administration and valued customer ,

Thank your for your response.

We would like to clarify that we have provided all the necessary proofs to Askgamblers’ Administration.

If you have any additional questions, please contact us via Live Chat or via suppor­t@a­lfc­asi­no.com

Best regards, Alf Casino Team

Hi Alf Casino, I do not know what they mean by evidence ?! All necessary numbers etc. can also be seen on my screenshots. I do not know what you want to prove? Your statement that only 10 euros have been paid by me is so not questioned ... You can also see this on my deposit complaint here on Ask Gamblers ... I have never called a different amount than 0.0013 BTC (approx 10 Euro) ... The problem is that Alf Casino canceled my winnings with the statement that I only paid 10 euros as a customer .... And not 100 euros ... But I never said that I paid 100 euros ... you have INTERNAL this amount booked on my account .... with the statement of Alf Casino that you wish me a lot of fun and luck playing the games ... Do you understand? They say, "Dear customer, sorry! With your deposit, everything is ok! Alf Casino apologizes many times and has booked you a bonus ..... We hope you enjoy playing at Alf Casino ... Then I win! Write several times with the support on the process of the payout ... because it was the same problem that Alf Casino now CUBITS suddenly no longer on the website ... The support confirmed over 2 days, the correctness of the profits .... and Suddenly it is said: Your winnings will be canceled "You have paid only 10 euros with us! That's what Cubits told us "!! Not only CUBITS says that !! I said that from the beginning ... Alf Casino was the part that booked me 100 EURO via internal channels to my account ... and not me .. ..

Dear Alf Casino,

To resolve this complaint succefully, kindly present evidence where AskGamblers Complaints Team can clearly see if player's winnings were derived from the funds casino credited to him by mistake or derived from playing with correct amount of 10 dollars.

Thank you in advance.

Hi Ask Gamblers Team, I do not believe that proof can be presented ... The deposited amount on CUBITS does not appear in the payment history until today ... Everything was charged internally (see screenshots) ... The 10 Euro Deposit was deducted from the winnings 270 euros and then credited back to the player account ... The original amount of CUBITS is to see nowhere in the progressions ...
The confirmation of Cubits: What is the amount and whether the amount has been transferred yes, according to Alf Casino only on 03.05.2018 transmitted by CUBITS .... I was the correct transfer strangely enough on 29.04.2018 .... exactly The day Alf Casino actually confirmed that everything is ok ... My opinion on the matter is simple: It was simply not expected that profits are achieved or even small amounts of a few hundred euros are considered a nice win ... ....... I also attached the confirmation of Cubits as a screenshot !! I would like to discuss the whole thing once in German ... unfortunately, the Google translation is probably sometimes lost the sense .... Unfortunately, everything is in English :)

Greetings ! And THX to Ask Gamblers

Dear Askgambers’ Administration and valued customer,

Thank your for your response.

We would like to state that we have ressubmited all the necessary proofs to Askgamblers’ Administration.


Best regards, Alf Casino Team

Hello Ask gamblers, thanks for your reminder! But there are no questions at the moment that I could answer?! Or results in this case to complete this? The state is still: Alf Casino still says: We only got 10 euros ... and that is why the profits are canceled ..... My opinion is still: I have never said anything else that you can follow the case history to deposit ... and also the documents prove that .... But in my opinion was synonymous Alf Casino aware (to 29.04.2018) what amount was received .... And I can not help it if ALF then credits me with another amount to play the Alf Casino games on my account via INTERNAL and not the amount received by CUBITS (CUBITS confirmed on 29.04.2018 the transfer ..... and also Alf Casino see here on ASK Gamblers the receipt of the amount) why ALF then by INTERNAL another amount is available remains an ALF secret but can not be blamed on me ... this has been discussed several times in the live chat and with the support after the winnings and until 03.05.2018 was a Everything is alright with the winnings .......... And then suddenly (probably when ALF realized that I really claim the winnings and stop playing despite the long wait), Alf Casino does not want to pay me my legitimate profits. .......... If Ask Gamblers would like I can forward the whole email history with the Alf casino support ... If this is desired by Ask Gamblers please send me the email address and subject line to me .... greetings

Dear Askgambers’ Administration and valued customer,

We want to notify you, that all the necessary aditional proofs on this case have been provided to AskGamblers’ Administration.

We would kindly ask AskGamblers’ Administration to consider this evidence and make a decision on its basis.

Best regards,
Alf Casino Team

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Alf Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.