Beschwerde #20
N1 Casino
Not sticking to their promotional offer rules
vor 6 Jahren
Hi askgamblers.
So last week i got this email with the promo, if i deposit 5 or more times during that period, i get 60 SUPER SPINS worth 1€ each on saturday on Starburst slot. So i thought, why not, even if i loose, i will get some money back with those big stake spins.
But on saturday, i got 60 Minimum stake 0.2€ Spins, on betsoft slot Gold Canyon.
I started playing and i saw its 20 cents spins. I contacted support, even the live chat admitted its wrong, and told me to wait untill something its done.
Next thing, i see the manager give other 60 spins, without me asking for it, worth 10 cents!!! This time, even worse on other crap betsoft slot, no one plays this software anyways.
I mean you can see the chat of me with the manager. Im trying to explain him in a right, logical order, but he doesnt care.
1€ 60 spins are 60€ worth of spins, this is what should i get, by law and by terms of the promo.
But they gave me, 0.2€ spins that are worth 12€. So theres a massive difference there.
Plus they said the starburst game isnt avaible on my region,well theres VPN nowadays, they know i can use it, so thats not an excuse also.
Please askgamblers try to resolve this case, cause its not right what they do.
All the proof i attached.
So last week i got this email with the promo, if i deposit 5 or more times during that period, i get 60 SUPER SPINS worth 1€ each on saturday on Starburst slot. So i thought, why not, even if i loose, i will get some money back with those big stake spins.
But on saturday, i got 60 Minimum stake 0.2€ Spins, on betsoft slot Gold Canyon.
I started playing and i saw its 20 cents spins. I contacted support, even the live chat admitted its wrong, and told me to wait untill something its done.
Next thing, i see the manager give other 60 spins, without me asking for it, worth 10 cents!!! This time, even worse on other crap betsoft slot, no one plays this software anyways.
I mean you can see the chat of me with the manager. Im trying to explain him in a right, logical order, but he doesnt care.
1€ 60 spins are 60€ worth of spins, this is what should i get, by law and by terms of the promo.
But they gave me, 0.2€ spins that are worth 12€. So theres a massive difference there.
Plus they said the starburst game isnt avaible on my region,well theres VPN nowadays, they know i can use it, so thats not an excuse also.
Please askgamblers try to resolve this case, cause its not right what they do.
All the proof i attached.
Screenshot
