Letting me open an account despite I was self excluded on the same license
Dear Askgamblers,
I had a active self exlusion under the license of N1 interactive ltd. when I was accepted as an new player at N1 casino. I excluded myself at the 2nd of June 2020 at Spinnia (a brand under the license of N1) and registered at N1 casino at the 10th of June 2020. An agent at Spinnia told me that when I am self excluded at Spinnia, it will be impossible to play at another brand under the N1 interactive license. When I self exluded myself at Spinnia, I self excluded myself forever. I only receive a confirmation of it. There where no questions like why I will be self exlcuded (because I have some gambling problems).
They ignoring the self exlusion at Spinnia and besides they are ignoring the responsible gambling law, by letting me open an new account at a different brand but same license, Because of that I would like my deposits back ( of a total of 780 euro's ) from N1 casino .
According to 10.1 of the responsible gambling law, the licensee(N1 interactive) should not give me any permission to gaming services.
According to 10.5.b of the responsible gambling law, I should be self exluded at all the brands of N1 interactive ltd.
According to point 11 of the responsible gambling law, N1 casino was not allowed to accepting me as a player, until I write a request to ignore my exclusion (what I didn't do!)
By the way, I registered at both casino's with the same details and same emailadress.
I hope we can solve this problem and serious issue.
Attached you will find:
the only email from Spinnia I received about my self exclusion.
The email (and time) I registered at N1 casino
The responsible gambling law.
My previous complaint was rejected because you needed my registered name emailadress etc.
Spinia:
Name: < personal info removed >
Date of birth: < personal info removed >
emailadress: < personal info removed > (also username)
Address:< personal info removed >
Phone number: < personal info removed >
N1 Casino:
Name: < personal info removed >
Date of birth: < personal info removed >
emailaddress: < personal info removed > (you could use this as username or luc66288 )
Address: < personal info removed >
Phone number: < personal info removed >
If I am right, I validated my account at both casino's with my ID.
My accounts are both self excluded and when I asked for my personal details I received the following: Unfortunately, we can't disclose personal information. So we will not be able to tell you this information. I am sure I filled in my information as above.
Also my deposits were made at both casinos from the same bank account at trustly or emailaddress ( email removed ) if it came from skrill.
If you need additional information like deposit receipts, the chat with Spinnia where they confirm that it should not be possible to open an account at N1 Casino or do you have other questions, please send me a message.
Kind regards.
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