Delayed payment of $1,100 for a month here
Good afternoon editors and users.
I want to save you for the future from the situation that I got into and, as my complaint is confirmed, lower it in the rating at least.
A brief background, in a number of casinos there were single withdrawals up to 5 million rubles, and for me the amount that is not now paid by the casino is not critical, but fundamental.
On February 16, 2023, there was a deposit of 100 dollars, later I won 1100, which I put on withdrawal. Over the next days until February 18, I went through re-verification for the account and the card in particular, since I played on N1 for the last time more than 2 years ago, the rules themselves were changed. Verification was successfully carried out, despite the fact that, atypically for a casino, they demanded from me a photo of cards, a selfie with a card, an address certificate, an extract for 6 months, but also confirmation of income for half a year, an income questionnaire, and even monthly salary receipts-payslips ( was difficult to obtain, but achieved).
What we have as a result, from the moment of verification on February 18, the amount on the withdrawal by the method by which the deposit was made, i.e. Visa card. Rejected on the 19th, rejected again on the same day. I was asked to issue a bank transfer, which would be issued on the 19th and asked to wait up to 10 business days (although swift and others usually do not take more than 3 days), but I waited, I had no choice as such.
On March 1, the bank refused, the casino reported that the problem was on the recipient's side, although a couple of days later she said that this was for internal reasons. further from March 2nd to the current day, they demand to provide them with the following:
Make an withdrawal and record in video the console in the browser, check your connection, take a video of how I make the withdrawal, and provide them with screenshots of the available output methods (This is their website, but for some reason I have to provide this data, supposedly they do not have access to see which cashout methods available to me, utter absurdity)
Support says at the moment that the problem is in my card (Visa, what problem can be in the card, I received transactions from both US and EU within a month). And also, in the browser settings that they are currently studying and investigating
Attached a couple of chats with support, as well as screenshots with their tickets and requests to prove it
When asked how the settings of my browser or network or anything are connected with the fact that the bank does not process the transaction, no one answers me, and they also have an answer from the manager every 2 days, the support always says that they don’t know anything and not responsible.
What I want to say is that these are absolutely illogical requests, and they simply don’t want to pay me, although the amount is a penny by the standards of the casino, but their arguments and requests are just nonsense.
Screenshot
