Mr.Bet Casino - Reverification for withdrawal

Dear @Jeffreymalo,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Hello Jeffreymalo,

At the moment, your account is undergoing verification. As outlined in our Terms, section 3.3.3, “The payment manager may conduct additional verification procedures for any cumulative withdrawals exceeding 2,000 EUR (or the equivalent in Your currency), and further reserves the right to conduct such procedures for lower payouts.”

This means that additional verification can also apply to your case. In order to proceed, we kindly ask you to provide proof of your deposit made to our casino on 2025-09-19 in the amount of 50 CAD. The bank statement should clearly display the full name of the account holder.

Once we receive this document, we will be able to continue with the verification process.

Askgamblers & @Mrbetcasino

The amount is for $1000 CAD. It is not above €2000 as stated in Mr.Bet casino’s last comment.

Thanks,
Jeffrey

I submitted another bank statement for the month of September, showing my full name and address, bank account number and all the deposits made to Mr.Bet casino on September 19th, 2025, as requested, and still it is being refused.

All the information needed to verify me are there and they correspond to my account information. There is no reason to deny my verification and my withdrawal.

Hello Jeffreymalo,

We have reviewed the documents you submitted. On 25.09, the PDF combined a screenshot of a statement from August (while the deposit was in September) and an online banking screenshot that lacked necessary details such as full name, transaction time, and purpose. Additionally, graphic editors were used on the file. On 03.10, another PDF was submitted, again edited.

To complete verification, we require the original bank statement in PDF format showing the requested deposit with your full name, exact amount, date, time, and purpose, or a detailed receipt of the deposit including the same information.

Once we receive the correct document, we will be able to process your verification and withdrawal promptly.

Hi @Mr.Bet casino,

The bank statement I submitted was edited to cover the entity of persons to whom I sent transfer to/made payments to as you don’t need that information.

My full name, address, bank account number and the deposits made on September 19th, 2025 to Mr.Bet casino are shown on the statement. ALL THE INFORMATION IS THERE FOR YOU TO PROCESS THIS WITHDRAWAL!!!!

@Askgamblers, please rectify and help me with this complaint. I am not allowed, by law, to give Mr.Bet casino information on the names of payees I’ve sent money to and I will not do so. The information they are requesting is on the statement I have sent.

Dear @Jeffreymalo,

The AskGamblers Complaint Team is kindly asking you to assist the Mr.Bet Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

I have sent the unedited bank statement for September 2025 with all required information on it.

And again, not verified. This is getting really ridiculous. I sent the information requested and still, it is being refused.

A bank statement for the month of September 2025 showing my full name, address and bank account number, and showing all the deposits I’ve made for that month, which includes all deposits made to Mr.Bet on September 19th 2025.

To note, in mid September, I sent a photo of my bank card that included my full name and signature, my card number and expiration date, as requested on the site for verification, which was also refused.

What more do you need, Mr.Bet casino?

Dear AskGamblers,

The document was previously rejected due to the use of graphic editors. We kindly ask the user not to use graphic editors and to upload documents in their original format.

We would also like to inform you that two days ago, the user notified us of a change of address and, for this reason, he is currently undergoing the GDPR procedure for changing his address. As soon as there is any news on this matter, we will notify the user directly and you in this thread.

I’m writing this to warn others before they go through the same frustration I did. Mr.Bet Casino might look decent at first — the site is clean, the games load well, and deposits are instant. But the moment you try to withdraw your winnings, everything changes.

Their verification process is never-ending. I submitted all the required documents (ID, proof of address, payment method) multiple times, only to get vague replies like “document rejected” or “requires additional review.” Every time I complied, they found something new to ask for, dragging the process out for weeks on end. It’s clear this isn’t just poor management — it feels like a tactic to delay or prevent withdrawals entirely.

The most frustrating part is that while you’re waiting, your funds remain in your playable balance. And of course, with all the delays, most players end up playing their winnings back into the casino — which is exactly what they seem to want and exactly what I ended up doing.

To me, this is unfair and unethical business practice. A legitimate casino should make verification fast, transparent, and final. Instead, Mr.Bet’s system feels designed to exhaust you until you give up.

If you value your time and money, stay away from Mr.Bet Casino. There are far better, licensed casinos out there that let you actually withdraw your winnings without jumping through endless hoops.

I have self-excluded and asked to delete my account permanently because I will not be fooled again by this predatory casino.

You may close this complaint and hopefully review and judge this casino accordingly.

Dear Mr.Bet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Jeffreymalo,

We are sorry to hear that you decided not to complete the verification process and to permanently close your account, especially considering that you have already had successful withdrawals with us in the past.

Mr.Bet is a fully licensed and regulated online casino, and player safety, as well as compliance with international anti-fraud and anti-m­one­y-l­aun­dering requirements, is our top priority. The verification (KYC) process is a mandatory security step required by law and by our licensing authority for all withdrawals.

Please note that your documents were not rejected arbitrarily - they did not meet the technical and regulatory standards (for example, unclear image quality, incomplete sides, or missing details). Our team provided detailed feedback each time so that you could re-submit the correct versions.

The verification process does not prevent or delay withdrawals intentionally. Once valid documents are provided, the procedure is completed promptly, as confirmed by many verified users.

We regret that you chose to stop the process midway instead of submitting the requested corrections. Nevertheless, your decision to self-exclude and close your account has been respected in full.

We remain committed to transparency and player protection, and we encourage all users to follow the verification guidelines carefully to ensure smooth and timely withdrawals.

Dear @Jeffreymalo,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we can understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lose the validity of your claim against the operator which led to the rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind you that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.