Mr.Bet Casino - My deposit of 35000 INR not credited

Dear ASKGAMBLERS,

We regret to inform you that we are unable to provide specific details on fund disbursement to the user at this time. However, we would like to assure you that we are actively working with the provider to process the deposit request, and it is currently in progress.

They are delaying it intentionally, and giving same response from day 1 without any progress.

Dear SURAJ46,

Apologies for the delay in your withdrawal process. We understand your frustration and assure you that we are actively resolving the issue. Your patience is appreciated.

Thank you for your understanding.

They even don't know that I'm talking about deposit not withdrawal, even after I clearly mentioned it. This shows that they are not serious about it. They are taking more than usual time, this frustrating me, I know that I had transferred successfully but still in the name of pending at payment provider side they are using my fund, payment provider resolves these type of issues within 3 days, but even after 12 days my issue still not resolved.

Dear SURAJ46,

We sincerely apologize for the confusion and any frustration it may have caused. Our team acknowledges that the issue pertains to a deposit, not a withdrawal, and we regret any misunderstanding that arose, likely due to a translation error.

We want to express our gratitude for your prompt provision of the requested information to help us locate the deposit. Our team is actively working with the payment provider to resolve the matter promptly. We understand the urgency and frustration you may be experiencing, and we assure you that we are doing our best to expedite the process.

Please be assured that even if it takes longer than anticipated, we are committed to ensuring a resolution and that you will receive the outcome of the investigation. We appreciate your patience and understanding during this process.

What is the use of that late resolution, the whole point is that why it takes so much time, payment provider resolve issues within 3 days, the delay is because you have started taking action very late on this. I request askgamblers to give some negative ratings to this casino because it has so many complaints, it delays deposit, withdrawal and verification process, and these delays are more than 1 month.

Dear Mr.Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear ASKGAMBLERS,

We sincerely apologize for the inconvenience SURAJ46 has experienced and appreciate your patience as we work to resolve the issue you raised. Please be assured that this complaint is currently in process, and we are actively collaborating with our appropriate department and payment provider to expedite the resolution.

Hey askgamblers they are not transparent, whenever I asked something about their progress they told me that due to security reasons they can't tell. They are harassing me by keeping my money for more than 20 days, I had submitted all the necessary documents to them yet they are not asking again from payment provider to check my funds. They simply give false assurance but no positive result. And why a max time limit set for such type of issues. You should take action against Mr. Bet.

Dear SURAJ46,

We apologize for the inconvenience you're experiencing, and we understand your frustration. Currently, there's no update from the payment provider. We've escalated your case for a high-priority resolution, but unfortunately, we cannot control the timeline for updates from the provider.

We share your desire for a swift resolution and appreciate your patience. Rest assured, we are actively pushing for a positive outcome. If you have any further questions, feel free to reach out.

Is this reply justified? Payment provider give reply within 3 days, how can this possible that payment provider had not given response from so many days, I have asked them to push hard payment provider but they aren't ready for this, they are saying that they are waiting for payment provider reply, there is no max time limit, how can someone wait so much, this is not fair, Askgamblers you have to intervene and tell Mr. Bet to do it fast, I felt this is never ending process. More than 24 days are over and they are unable to investigate whether they have received money or not, and they are responding here at last before 96 hours, which is max time limit, and they are doing this delay intentionally.
Askgamblers I want your intervene.

Dear SURAJ46,

We truly understand the frustration caused by the delay and sincerely apologize for any inconvenience it may have caused. We're actively engaged in resolving the issue with the payment provider and share your eagerness for a swift solution.

Please rest assured that we've been in constant communication with the payment provider, urging them to expedite the process. However, it appears they are taking more time than anticipated. We empathize with your sentiments regarding the extended waiting period and want to assure you that we're putting in our best efforts to hasten the resolution.

We want to emphasize that seeking a resolution remains our top priority, and if we do not receive a response by next Tuesday, we are committed to exploring compensation options for you. Your patience is highly appreciated, and we thank you for bringing this matter to our attention.

One thing is that my deposit still not credited even after 27 days. And I asked your support service agents to ask from payment provider that why so much delay but they are not ready to tell them they only sent me predefined messages like bot that we are waiting for their reply and once we will get we will forward it. Time limit should be there, what is the benefit of delayed deposit. And if you want to give me compensation then do it now, why after tuesday. Already 27 days are over.

Dear SURAJ46,

We sincerely apologize for the delay in providing you with updates. As committed, in the absence of further information from the provider, we have ensured compensation for the inconvenience you experienced. Your deposit has been credited to your game balance, and you should have received a notification regarding this.

We understand the importance of timely communication and service, and we appreciate your patience during this process. If you have any further questions or concerns, please feel free to reach out to our customer support team, and we will be more than happy to assist you.

Thank you for your understanding.

Dear @suraj46,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

My deposit of 35000 credited but I had activated deposit bonus of 88% while depositing on 01.01.2024, since my deposit credited after almost 1 month but my bonus not credited, so ask Mrbet to credit my deposit bonus.

Dear SURAJ46,

Thank you for bringing this matter to our attention. After conducting a thorough investigation into your account activity, we have identified that on the day of your deposit on 31.12.2023, there was indeed a bonus activation associated with the compensated deposit. The bonus in question is a 100% bonus accompanied by 24 free spins in the game Book of Cats.

While this bonus is eligible to be credited to your account, we have noted that you have expressed a desire to permanently block your account. Consequently, our support managers will be reaching out to you shortly by email and on the site to gather further clarification and address any concerns you may have.

Please be assured that we are committed to resolving this matter in a timely and satisfactory manner. Your understanding and cooperation are greatly appreciated.

Dear Mr.Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear ASKGAMBLERS,

We would like to inform you that the deposit in question has been duly compensated to the user's account. Additionally, a bonus was credited to the user's account, which was subsequently utilized by the user for gameplay.

It is important to note that following the usage of the bonus, the user requested the permanent blocking of their account. While we understand the user's decision, we deem it necessary to highlight that the initial complaint has been effectively addressed through the compensation of the deposit and the provision of the bonus.

Dear @suraj46,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.