Beschwerde #325 Mostbet Casino

Withdrawal never completed

Von Hanymohsen1211

vor 5 Monaten

I am submitting this complaint against Mostbet Casino regarding an unresolved withdrawal issue.

I requested a withdrawal from my Mostbet account. The withdrawal status was later marked as “Completed / Paid” in my account history. However, the funds were never credited to my wallet/bank account, despite the status showing that payment was successful.

I have contacted Mostbet support multiple times via live chat and email. Unfortunately:

The live chat was closed without resolving the issue.

Emails were ignored or received generic responses.

No valid proof of payment (such as a transaction reference from the payment provider) was provided.

This situation is unacceptable. If a withdrawal is marked as completed, the funds must be received.

I strongly believe this is a payment failure or internal issue on Mostbet’s side.

Key details:

Casino: Mostbet

Issue: Withdrawal completed but not received

Status shown: Completed / Paid

Communication with support: No resolution / chat closed

Funds source: Real balance (not bonus-related)

I am requesting:

1. Immediate payment of the full withdrawal amount OR

2. Official proof of payment from the payment provider showing where the money was sent.

I am providing screenshots and all required evidence.

I respectfully ask the mediator to assist in resolving this case.

Unseriöses Casino Mostbet Casino

Grund Sonstiges

Betrag ج.م.‏28500

Diskussion

AskGamblers

• Support Team

vor 4 Monaten

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Mostbet Casino management done everything in their power to see what has happened with the aforementioned payments. Upon evidence, the payment was successfully paid on the player's dedicated account. We kindly ask you to contact your bank and resolve this issue.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Hanymohsen1211

vor 4 Monaten

Dear AskGamblers Team,
I would like to provide a clear update regarding my ongoing complaint.
I confirm that I have successfully received the 1,500 EGP withdrawal.
The 5,000 EGP withdrawal dated 15/01/2026 has not been received. Mostbet stated that the amount was sent via Etisalat Cash, whereas Orange Cash was the withdrawal method I selected in my account.
This is an internal processing error and does not constitute a successful payment.
The remaining withdrawals totaling 18,000 EGP are still marked as “under review,” and there has been no response to the evidence I provided, which includes screen videos of my e-wallet from the moment I opened it until now.
I reiterate that I have not received any funds in any of my wallets (Orange Cash, Vodafone Cash, or Etisalat Cash).
Therefore, the complaint remains unresolved, and I request either a correct re-transfer of the amounts or official proof confirming the funds were successfully delivered to an account belonging to me.
Best regards,
Hany Mohsen

Mostbet Casino

• Representative

vor 4 Monaten

We have sent details to support@askgamblers.com, we will wait for the AskGamblers team's response.

Best regards, Mostbet.

Hanymohsen1211

vor 4 Monaten

Dear Mostbet Team,
I would like to confirm the receipt of 1,500 EGP that was successfully transferred on 15.12.2025. Thank you for completing this transfer.
I will continue to follow up on the remaining pending amounts according to my ongoing complaint.
Kind regards,
Hany Mohsen

Mostbet Casino Beschwerde-Statistik

Gelöst 113 / 120

Durchschn. Betrag $1,760

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

Mostbet Casino Beschwerden

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Auszahlung als bezahlt markiert aber nicht erhalten

Am 23.02.2026 habe ich eine Auszahlung in Höhe von 2.800 PLN per BLIK beantragt (Transaktions-ID: 132024716).

Im System des Casinos ist diese Auszahlung als „Bezahlt/Abgeschlossen“ markiert. Die Gelder wurden jedoch nicht auf mein Bankkonto überwiesen. Meine Bank hat bestätigt, dass kein Zahlungseingang und auch kein Zahlungsversuch registriert wurde.

Es ist wichtig zu betonen, dass es sich hierbei um eine BLIK-Auszahlung handelt.
BLIK ist eine sofortige Zahlungsmethode. Sobald eine Auszahlung tatsächlich ausgeführt wird, erscheint sie normalerweise innerhalb weniger Sekunden oder Minuten auf dem Konto des Empfängers.

Dies ist daher nicht mit einer normalen Banküberweisung vergleichbar, die mehrere Tage dauern kann.

Das Problem besteht nicht in einer üblichen Bearbeitungsverzögerung, sondern darin, dass die Auszahlung im System als „bezahlt“ markiert wurde, obwohl keine tatsächliche Zahlung stattgefunden hat.

Nach meiner Kontaktaufnahme wurde mir ein angebliches „Problem mit dem Zahlungssystem“ mitgeteilt. Ich wurde aufgefordert, innerhalb von 24 Stunden alternative Auszahlungsdaten bereitzustellen. Dieser Aufforderung bin ich umgehend und fristgerecht nachgekommen.

Mittlerweile sind 5 Tage vergangen:
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• Keine Antwort vom Finanzteam per E-Mail
• Der Live-Chat wiederholt lediglich allgemeine Standardantworten

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Es handelt sich hier nicht um eine normale Wartezeit.
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Withdrawal of PKR 2151 not credited

Hello, my name is Wasiq Fawad.

I joined mostbet about 3 weeks ago. I played a little bit with the casino games (Aviator etc). After some time i decided to withdraw my funds in my account, but it asked me to completed my profile. After i did that, i was successfully able to make a withdrawal request at 15:36. 3rd June, 2026. But i didn't receive the funds in my Jazzcash account. After contacting mostbet support, they asked me to wait for 72 hours as sometimes the payment can get stuck in the system; so i did wait. But after sometime it was showing that the withdrawal was completed so i checked my account and still nothing was credited. After 3 days i contacting them and they asked all the necessary detail like Account no, Mostbet ID no, bank statement etc. Even after i sent them all these a request was created which was closed after 2 days as i looked my old request through their telegram bot. So i contacted them again. This time they asked me to provide a mail response from the bank clarifying that no amount of PKR 2151 is in the system nor was credited to your account. I find it weird because how could I contact my digital wallet about this? But I did after 1 day their reply came and they clarified it that I didn't receive any payment like that. I again lodged a complaint and sent them all the proof example: Bank statement, Mail response, Screenshots of payment etc. Mostbet support filed the complaint but later just like the previous ones it was closed. I was furious so I complaint again and again with all this proof and each time they said that your complaint is forwarded to finance department, they will soon fix your issue don't worry. Later I even called my wallet helpline number and asked them if there is any amount of 2151 PKR deposited in my account. The operator said no, if there was it would show on the screen sir.

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Mostbet ID: < sent to the casino >

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I would like to file a complaint against MOSTBET.

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Money that did not arrive

Name: < username removed >

ID Mostbet 133797205

On May 26, 2026, at 11:08 PM, I submitted a withdrawal request for 500.00 Egyptian pounds. I waited for the funds to arrive in my Vodafone Cash wallet for about an hour until I fell asleep. I woke up around 5:00 AM on May 27, approximately five hours after submitting the request. It was Eid al-Adha, and I woke up to prepare for the Eid prayer. I checked my Vodafone Cash wallet account on my phone and discovered that the funds hadn't arrived. I then opened the Mostbet app and checked my withdrawal history, only to find that the status showed the withdrawal as "Payment Completed." I contacted customer support and informed them that my withdrawal request hadn't been received. I also sent emails to the finance and technical support departments, explaining the problem and attaching a video recording of my transaction history from my payment app to prove that the money hadn't reached my Vodafone Cash wallet. Unfortunately, I received no response.

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My withdrawal has been pending for almost a week.
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My account is fully accessible and the withdrawal still shows as pending, but no real update or payment has been provided.

I am posting this complaint because support has not provided any concrete resolution timeframe.

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Dear AskGamblers Team,

I would like to report another unresolved deposit issue related to my Mostbet account
Gaming ID

On **3 April 2026 at 12:06 AM**, I made a deposit of **PKR 50,000** to my Mostbet Agent account. The amount was successfully deducted from my bank account, but it was never credited to my Mostbet balance.

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Amount: PKR 50,000
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