Mostbet Casino

Withdrawal never completed

Von Hanymohsen1211

vor 4 Monaten

I am submitting this complaint against Mostbet Casino regarding an unresolved withdrawal issue.

I requested a withdrawal from my Mostbet account. The withdrawal status was later marked as “Completed / Paid” in my account history. However, the funds were never credited to my wallet/bank account, despite the status showing that payment was successful.

I have contacted Mostbet support multiple times via live chat and email. Unfortunately:

The live chat was closed without resolving the issue.

Emails were ignored or received generic responses.

No valid proof of payment (such as a transaction reference from the payment provider) was provided.

This situation is unacceptable. If a withdrawal is marked as completed, the funds must be received.

I strongly believe this is a payment failure or internal issue on Mostbet’s side.

Key details:

Casino: Mostbet

Issue: Withdrawal completed but not received

Status shown: Completed / Paid

Communication with support: No resolution / chat closed

Funds source: Real balance (not bonus-related)

I am requesting:

1. Immediate payment of the full withdrawal amount OR

2. Official proof of payment from the payment provider showing where the money was sent.

I am providing screenshots and all required evidence.

I respectfully ask the mediator to assist in resolving this case.

Unseriöses Casino Mostbet Casino

Grund Sonstiges

Betrag ج.م.‏28500

Diskussion

AskGamblers

• Support Team

vor 3 Monaten

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Mostbet Casino management done everything in their power to see what has happened with the aforementioned payments. Upon evidence, the payment was successfully paid on the player's dedicated account. We kindly ask you to contact your bank and resolve this issue.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Hanymohsen1211

vor 4 Monaten

Dear AskGamblers Team,
I would like to provide a clear update regarding my ongoing complaint.
I confirm that I have successfully received the 1,500 EGP withdrawal.
The 5,000 EGP withdrawal dated 15/01/2026 has not been received. Mostbet stated that the amount was sent via Etisalat Cash, whereas Orange Cash was the withdrawal method I selected in my account.
This is an internal processing error and does not constitute a successful payment.
The remaining withdrawals totaling 18,000 EGP are still marked as “under review,” and there has been no response to the evidence I provided, which includes screen videos of my e-wallet from the moment I opened it until now.
I reiterate that I have not received any funds in any of my wallets (Orange Cash, Vodafone Cash, or Etisalat Cash).
Therefore, the complaint remains unresolved, and I request either a correct re-transfer of the amounts or official proof confirming the funds were successfully delivered to an account belonging to me.
Best regards,
Hany Mohsen

Mostbet Casino

• Representative

vor 4 Monaten

We have sent details to support@askgamblers.com, we will wait for the AskGamblers team's response.

Best regards, Mostbet.

Hanymohsen1211

vor 4 Monaten

Dear Mostbet Team,
I would like to confirm the receipt of 1,500 EGP that was successfully transferred on 15.12.2025. Thank you for completing this transfer.
I will continue to follow up on the remaining pending amounts according to my ongoing complaint.
Kind regards,
Hany Mohsen

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Durchschn. Antwortzeit 2 Tage

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