Mostbet Casino - I have two withdrawal issue

Gaming ID: 261746116

I have made 2 withdrawals on Mostbet. 200,000 PKR and 150,000 PKR on 26/12/2025 and as per my mostbet account it says withdrawal completed however I have not received funds into my banking wallet. I contacted Mostbet support team multiple times on this matter initially they told me that we have forwarded the request to finance department later on when I contacted them they said that we have confirmed your deposits and both of your withdrawals have been processed and when I asked them to provide the transaction details they sent me the fake receipts clearly showing a fake one and took as a screenshot and support team asked me that you should contact your bank for this matter and when I called my bank they said that there is no such transaction made on your account. I have provided them my banking statement and withdrawal requests.

I have attached my current bank statement as of today, withdrawal request and fake payment receipts recieved through mosbet support team. Even a school boy can make better fake copies than Mostbet Payment Agents.

I need an immidiate action on this matter to get resolved as soon as possible and I would also like a gauranteed payment to my wallet without any scams

Also there were similar complaints on this platform about Mostbet Payment agents in Pakistan scamming users by creating a fake payment receipt of withdrawals and I would like a strict action needed to taken by Mostbet by blocking them so that it can creates a better environment for everyone to play. I never had issues in the past but this time payment agents tried to scam.

I have created a request number SR0024650 and I have received an email from Mostbet that my request has been solved. I am going to attach a new bank statement. Mostbet payment agents sent me 1000 PKR 3 times now after my withdrawal request and my bank statements clearly reflect these payments. I am expecting 200,000 PKR and 150,000 PKR from Mostbet. It clearly indicates that Payment Agents are still scaming. @Askgamlers and @Mostbet please resolve my withdrawal issue.

Dear Mostbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello, Dear Zee007 and AskGamblers Team!

Thank you for sharing. We're sorry that you've encountered this problem.
We always strive to understand the situation and improve our users' experience.

We have already forwarded all the information to the finance department and are awaiting their response. Thank you for your patience!

Have a nice day!
Best regards, Mostbet.

Hello @Mostbet and @Askgambler,

I really appreciate your help on this matter.
Please also review the attached written response from my bank and my latest bank statement.

I have full trust on Mostbet in order to resolve the issue.

Thank You!

Hello Mostbet,

This is unacceptable. I have provided everything on my end. Created multiple complaints with your chat support and they are not helping on this matter at all.

Complain number: SR7358468
Complain Response:
Dear Client,

We are pleased to inform you that your request No. SR7358468 dated 29.12.2025 10:27 has been successfully resolved.
You can clarify the details of all your requests by contacting the support service on our website.

MostbetCom
******­***­***­***­***­***­***­***­***­******
Complain number: SR7356997

Dear Client,

We are pleased to inform you that your request No. SR7356997 dated 28.12.2025 13:50 has been successfully resolved.
You can clarify the details of all your requests by contacting the support service on our website.

MostbetCom
******­***­***­***­***­***­***­***­***­*****
Complain Number: SR00246501

Dear Client,

We are pleased to inform you that your request No. SR00246501 has been successfully resolved on 26.12.2025 16:59.
You can clarify the details of all your requests by contacting the support service on our website.

MostbetCom
******­***­***­***­***­***­***­***­******

I am going to attach my new bank statement, written proof from my bank, fake payment receipts created by your payment agents, my withdrawal request and screenshot of all complain responses from mostbet.

I have been told everytime by the chat support that your withdrawal has been completed with these TIDs/UTR 298249675490 and 298249833275 however my bank statement, my bank's written proof clearly shows that there is no such transactions pending in their system and they requested to ask the sender to complain with their bank about these transactions.


I have now provided everything on my end and completely supporting in doing so and everything is now on mostbet's end to verify with their payment agent. I have asked chat support to contact payment agent and get their bank statement but they never answered to this question which means there was no such transactions carried out by the payment agents if so where is their bank statement and their bank's written proof.

Again I have full trust and faith with Mostbet to resolve my withdrawal issue and I am requesting @Askgamblers to please push Mostbet to resolve my matter as soon as possible.

Thank and Regards
Zeeshan Naqvi

Please @Askgamblers help me to fast track this complain as it has been pending with Mostbet for the last 3 days.

Thank & Regards
Zeeshan Naqvi

We have carefully checked the information. The amount of the withdrawals was returned to the agent's account, after which the agent paid the funds back to the client's account. We are attaching confirmation in the form of payment screenshots.

Please confirm that the complaint has been resolved.

If the funds have not been received, please send a bank statement in PDF format for further verification.

Have a nice day!
Best regards, Mostbet.

Hello Mostbet,

Thank You for your response. I have been constantly in touch with your support since my issue.

My issue is not resolved as of today and I have already provided my most current bank statement as well which clearly reflects I have not received any payments of 200,000 PKR and 150,000 PKR in my wallet. Payment agents are creating the fake payment slips on their end and trying to prove to Mostbet that they have processed the withdrawal but I am assisting Mostbet and would like Mostbet to ask your payment agent to provide their bank statements as well in order to proceed with the fair investigation into this matter. They have initially created the fake slips for failed withdrawal on 26th and now failed withdrawal on 31st december 2025 as well.

I would like my funds back into my gaming account so that I can choose another withdrawal method.

I am going to attach my bank statement again and assisting Mostbet in every possible way.

Again I have full faith with Mostbet on this withdrawal inquiry however it has caused severe stress and frustration.

Thank You

Hello Mostbet,

I have already provided my bank statement which clearly indicates that I didn't received any payments in my banking wallet.

In order to further clarify my claims I am going to attach the video recording of my banking account which clearly shows the transactions, my ownership of the account including my account number and my full name. I have also downloaded a new bank statement while doing screen recording and opened up the bank statement which clearly indicates that there were no such transactions on my account for requested withdrawals

I have already sent an email at sermsu­ppo­rt@­mos­tbe­t.com with a screen recording. Please let me know if you need anything from my side.

Thank You!

Hello Mostbet,

I have also attached the written response email from my banking wallet which clearly shows no payment under these new TIDs/UTRs processed on 31st December 2025 and my bank said to ask the sender to contact with their bank for these transactions as they do not have any record of these transactions.

Now everything on my end has been provided which includes my latest bank statement, bank written email and I have already shared the screen recording at sermsu­ppo­rt@­mos­tbe­t.com

Since your payment agent failed to process the payment on 26th December 2025 and again failed to process the payment on 31st December 2025 now I would like my funds back into my gaming account and do not want the same payment agent to process my withdrawal again.


For my convenience I am also attaching my current bank statement as of today 3rd January 2026.

If you need anything else my from side please let me know.

Thank You

Hello Mostbet,

I have attached the screenshots of two emails I have received from Mostbet.

1st email they have requested for the screen recording which I have already replied to that email and provided the screen recording of my banking wallet

2nd email asking me to provide the new bank details as they cannot perform the withdrawal on the previous one which I used for the withdrawal which means nothing has transfered to my wallet.


I requested you to refund the withdrawals to my gaming account and I will rather choose the withdrawal method by myself. I don't trust the agent who already did the failed transactions and he will do the same again so there is no point to provide the new banking details to the agent.

Please review the attached screenshots.

Thank You

Hello Mostbet and Askgamblers Team,


First of all I would like to say thank you to both of you in helping me out to make the withdrawal. I can confirm that my withdrawals were transferred back to my gaming account and I was successfully managed to withdraw my funds using another withdrawal method.

Without Askgamblers I would have lost my withdrawals for sure. I would also like to add a feedback here, no doubt Mostbet is great platform but few of the payment agents are deliberately trying to scam the players as in my case I have recieved two fake withdrawals and when provided with every piece of evidence my complaint was accepted and withdrawals were returned to my gaming account but the amount of stress and frustration it has caused for the last 10 days was unbearable. I would definitely keep my complain open until I get a reasonable answer as to what preventive steps were taken by Mostbet to prevent this to happen again. If you read out complaints on Askgamblers especially from Pakistan almost all of them are related to payment agents using fake payment receipts for fake withdrawals.

Players like me love to play in a safe environment and everyone has the right to take their winnings comfortably but such situations creates fear and doubt in players to avoid playing on the platform.

Again Thank You Mostbet and Askgamblers acting as a Mediator.

Thank You!

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.