Mostbet Casino - Deposit of 33000 is not credited to my gaming account and my account is also frozen

Hello, Dear preety.1500!

We're sorry you had a negative impression. We are always striving to improve our customers' experience and get things sorted out. We have received information that the request to the payment system was created from one game account, and you contacted the support chat and left a complaint about this transaction with the indication of another account. The security team considered the deposit to another account as a suspicious transaction, so your game account was frozen for verification. Verification is carried out in all casinos as one of the security measures for customer accounts.

First of all, you need to go through the verification process. To do this, please write to us at [email protected] and provide documents, in the subject line of the email specify the number of your gaming account. Our specialists will reply to you and tell you about further actions. Please note that in case of refusal of verification your game account will remain frozen.

Have a nice day!
Best regards, Mostbet.

Dear @preety.1500,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Mostbet Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Hi,
I have received my deposit amount but my account us still frozen.
Also, I have not received the bonus amount.
I had a skype call yesterday for verification purpose, I provided all the details they asked for but still my account is frozen. Please help me to get my account activated.

Hello, Dear preety.1500!

We have received information that your game account has been unfrozen based on verification results 18.12.2024. Please confirm that the complaint has been resolved.

Have a nice day!
Best regards, Mostbet.

Dear @preety.1500,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hi,
Thank you for your support and quick response on my issue.
Yes, I received the amount, also my account is unfreezed now. The only concern left is that i have not received the first deposit bonus yet. Still waiting for that.

Dear @preety.1500,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hello, Dear preety.1500!

Thank you for your waiting. Your bonus request has been verified and the following reply has been received: "The deposit request was created with another account ID 107262801. In this case, the bonus of first deposit is not provided for account 214189669."
We are glad to have helped you with this issue.

Have a nice day!
Best regards, Mostbet.

Dear @preety.1500,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.