Mostbet Casino - Deposit not credited to casino

Please find screenshot of dicussion with mostbet casino customer care

Please find my gaming id as well 265938962

Hello, Dear Sanup and AskGamblers Team!

We are sorry that you have a negative impression of our service.

We always strive to help you and get to the bottom of the situation.
We have forwarded your request to the finance department and have received a response:

"Deposit status - unsuccessful, funds must be returned to the client. The client can check the timing of unfreezing funds with his Bank. If the funds are not credited within the specified period, you must provide an official response from the bank for additional verification".

You can send the document to sermsu­ppo­rt@­mos­tbe­t.com or attach it here.

Have a nice day!
Best regards, Mostbet.

Dear Sir

Checked switch bank and phone pe wallet and both said payment are successful from their end.

Attaching all details herewith .

Please revert it's very urgent

Thank you for the data provided.

We've already passed on the information to our team. We'll get back to you as soon as we get a response. Stay in touch.

Yours, Mostbet.

I must say mostbet has one the worst service related with payment and withdrawal dealing ... It is almost 20 days now no confirmation related with deposit status where as other casino revert more quickly also they do not have such issue.. first time I have seen such a delay ...

We’re sorry you had a negative impression. We always strive to understand the situation.

We have received a response regarding your case from financial experts: "The deposit status is unsuccessful, and the funds must be returned to the client. The client can review the terms and conditions for unfreezing funds at their bank. If the funds are not credited within the specified period, they should contact the bank to locate the funds and request a chargeback."

Have a nice day!
Best regards, Mostbet

Ok so I ask my bank for chargeback

But one thing i must say payment was successful from my side and I did all instructions which mostbet deposit section asked and finally it was successful still did not reach casino. I must warn all players stay away from mostbet as not good casino for deposit and withdrawal

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds.

We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.