Beschwerde #117 Melbet Spielothek

Melbet Casino - Delayed payout after melbet approved

Von Jitendra Singh B.

vor 1 Jahr

Dear Melbet Team

I am your regular player from Ethiopia and my player id is 714903757. I made a withdrawal of ETB 2 million on 31/05/2025. Your agents in Ethiopia told us payment would be made but now they switched off their phone and I tried to reach your team through email also, but didn't get any response. I am attaching chats forwarded by the agent, but now they have blocked my number also.

Unseriöses Casino Melbet Spielothek

Grund Verzögerte Auszahlung

Betrag ብር2000000

Diskussion

AskGamblers

• Support Team

vor 9 Monaten

Dear all,

Regrettably, due to the absence of a clearly defined timeframe for the investigation and considering the significant amount of time that has passed without any specific reason provided, we have no other choice but to close the complaint as unresolved at this stage.

Once investigation is completed we will reopen the complaint, if/when requested from the parties involved.

Melbet Spielothek

• Representative

vor 9 Monaten

Dear @Bishtjitendra05,

I am truly sorry that things have turned out this way. However, in your last message, you mention, “How can you go to the police without the information they are requesting?” In this context, it is unclear whether you have already contacted the police or are unable to do so.

The Payments Department operates somewhat independently from the Support Department, and unfortunately, they do not inform me of the reasons behind their decisions.

Perhaps if, from the very beginning a few months ago, you had provided accurate information, avoided confusion, and submitted the requested documents promptly, a fair and speedy investigation could have resolved the issue much faster.

At this stage, my ability to influence the resolution is limited, and I cannot affect the decision of the Payments Department in any way. Any information you require can only be obtained directly from the Payments Department, and only they can provide it if they deem it appropriate.

From my side, I have done everything within my power. I have listened to both you and the Payments Department, trying to find a balance between the two sets of information. Unfortunately, I can no longer influence the situation or change its outcome in any way.

Dear @AskGamblers, I kindly ask you to consider closing this complaint, as it has been ongoing for a very long time and I am no longer able to assist the user further. We have reached a complete deadlock, and all recommendations have been clearly communicated to the user.

Thank you for your attention to this matter.

Bishtjitendra05

• Indien

vor 9 Monaten

This is ridiculous why melbet is doing this how i go to police without the information they are asking
And melbet want me to go to police why
Why not they go to police
And any casino response should be like this that the customer should go the police they why should a player should play on melbet
My withdraw has been pending for more than a month if melbet dont want to pay tell on this platform everyone should know what you are about to
I am not complaining what i loose my complaint is for my withdrawal not paid

Melbet Spielothek

• Representative

vor 9 Monaten

Dear @Bishtjitendra05,

I would like to reiterate that the investigation took so long primarily because you attempted to confuse our payment department managers by presenting one conversation after another, and also failed to provide the requested documents.

Once again, I strongly recommend that you follow the instructions given to you by the payment department. If you claim that the police are requesting any confirmations, they can do so directly by contacting the casino.

Unfortunately, I have no further recommendations for you and cannot influence this situation. I am truly sorry.

Melbet Spielothek Beschwerde-Statistik

Gelöst 52 / 58

Durchschn. Betrag $2,154

Durchschn. Dauer 5 Tage

Durchschn. Antwortzeit 2 Tage

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Melbet Casino - Withdrawal been 17 hours nothing arrived yet

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Melbet Casino - Melbet Cash Agent Withdrawal Issue Pending for Over 140 Days Melbet ID 816469381

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During this period, I had to visit the bank multiple times during working hours and take leave from my employment in order to obtain certified statements and supporting documents requested by Melbet. The process has caused significant inconvenience and frustration.
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