Beschwerde #11 Mega Dice Casino

Not able to Withdraw

Von Stryker

vor 1 Jahr

Today it’s the 6th day that the issue isn’t fixed and I can’t withdraw my funds. I’m fully verified customer.

I have been extremely patient and polite waiting that your team fix the error and notify me, but unfortunately until now no update.

In the live chat I have been contacted your agents many times and nobody gives a timeline when the issue will be resolved.

They just say: This issue is affecting many customers and our team is working on it.

You can’t hold customers money for a lifetime just by saying that and this kind of service is too far from the quality standards.

They are not taking a quick action and fixing the issue, customers should be treated much better and I feel very disappointed.

I'm expecting a positive response.

Unseriöses Casino Mega Dice Casino

Grund Verzögerte Auszahlung

Betrag $11382.59

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Stryker

vor 1 Jahr

Hi Team,

Yesterday after 7 days of holding my funds the issue got fixed and I was able to withdraw my funds from MegaDice.

I confirm that I withdraw yesterday my funds from MegaDice and I hope this situation won’t be repeated again cause holding my money for 7 days isn’t normal.

Thank you and Regards.

AskGamblers

• Support Team

vor 1 Jahr

Dear @Stryker,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Mega Dice Casino

• Representative

vor 1 Jahr

Hi there,

Your account shows two successful withdrawals, and there are no outstanding balances or requests.

If you need further assistance, please contact our Support Team.

Kind regards,
Mega Dice Complaint Team

Mega Dice Casino Beschwerde-Statistik

Gelöst 9 / 12

Durchschn. Betrag $9,202

Durchschn. Dauer N/A

Durchschn. Antwortzeit N/A

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