Beschwerde #15 Mega Dice Casino

Account Closed Balance confiscated with no reason

Von dovlacar

vor 1 Jahr

I started using MegaDice 19th of April, deposited 650 usd. Everything looked ok, i used it for about 2 weeks when i noticed my betting limits are lowered. . I used it only for sportsbetting. I wanted to withdraw part of balance and got email for verification. I have sent all what they asked, was normal standard verification ID + Selfie and verification of adress. I passed ID verification and adress was on pending. When i woke up next morning i got following email:

Hello,

Greetings from Mega Dice!

Please note that your account has been closed due to a breach of our terms and conditions.

Unfortunately the account will remain closed as internal and final decision.

We wish you a great rest of your day and remain at your disposal.

Kind regards,

Armando
Mega Dice Support

There is no reason for it. I sent official electricity bill.. On account was around 2550usd in momment when they took out money from my account and i noticed that i cant even log in anymore. I tried to find out why they did it, but they not give response. Just say i break some rule and dont say which. I am honest player, account is mine, i did nothing wrong, please help me to get justify here. Thanks.

Unseriöses Casino Mega Dice Casino

Grund Kontolöschung

Betrag $2550

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

dovlacar

vor 1 Jahr

Please close the case, they verified my account and i withdraw half balance, they paid out.

dovlacar

vor 1 Jahr

I have update in my case. I wrote to their complaint team and they responded me:

Hi Vladimir,

I can confirm that your account is fully active with no restrictions in place.

Additionally, all of your funds are securely available in your casino wallet. If you experience any issues or have further questions, please don’t hesitate to contact us — we’re here to help.

Best regards,
Mega Dice Complaints

There are two possibilities how i succed to log in. I was writting wrong password as i put same password which put everywhere, on Mega Dice must be one special caracter , but i think i was trying with special caracter too, can not remember really, and second that they reopened account... Same day WSM Casino( who paid me after i wrote complaint here , they admited they didnt have reason to close my account and confiscate funds) and i think both bookmakers/casinos are owned by same company, not sure. So thats why maybe because of panic i mistake.. Hope someone from Mega Dice reading this and can tell what is true. BUT still there is a serious problem, i could not verify adress. I sent them official electricity bill about 3 weeks ago when they asked, but when i click to withdraw write "your proof of adress is in review and you can continue to play until complete of verification", but my account is limited for sport betting and i am not casino gambler, i play only sport betting. .. I tried with chat, i tried with email 2 days can not reach anyone. On this electricitu bill is showen all informations but i can send other document is not problem... I hope someone from MegaDice reading this and will understand that is mistake what they are doing to me if they care about it. If i get my money i will write here.

dovlacar

vor 1 Jahr

First of all is mistake in dispute sum is not 650 usd but about 2550 usd.. 650 was initial deposit and i was betting for about two weeks and had around 2550 before account close and confiscate of money.

I would like one more time to try to get justify. If there is breach of Megadice terms and conditions, please write it here or private to ASKGamblers. I am honest player, i see that MegaDice have pretty big rate on every betting/casino review sites, with such behavior i dont understand why... I am not from yesterday in betting i know there are many cheater bookmakers but also cheater players. This is clear mistake, and i ask one more time to recheck my case...

Mega Dice Casino Beschwerde-Statistik

Gelöst 9 / 12

Durchschn. Betrag $9,202

Durchschn. Dauer N/A

Durchschn. Antwortzeit N/A

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