Beschwerde #18 Mega Dice Casino

Unjust Account Closure and Confiscation of Funds by Mega Dice

Von Dexor

vor 1 Jahr

I am filing a complaint against Mega Dice casino because they closed my account and confiscated all my funds without giving me a clear reason.

On [05/18/2025

], I received a message saying my account was closed due to an alleged breach of their Terms and Conditions, but they never told me which rule I broke despite my requests for clarification.

I have always played fairly and followed the rules. This sudden closure and loss of funds has caused me serious financial harm. Mega Dice has refused to explain or discuss the issue further, which I believe is unfair and unprofessional.

I ask AskGamblers to help me get a clear explanation and to recover my funds if possible. I have attached screenshots of the messages from Mega Dice for your reference.

Thank you for your support.

Unseriöses Casino Mega Dice Casino

Grund Kontolöschung

Betrag €80

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

Following a careful review of valid information and proof presented by Mega Dice Casino management, the AskGamblers Complaint Team has reasonable grounds to suspect that the player might have been involved in committing potential fraudulent activities.

The AskGamblers Complaint Team maintains zero tolerance towards players trying to abuse our complaint service and not using it in a good faith. Therefore, we made the decision to reject this complaint and to impose a permanent ban on the player to use our services from now on.

Mega Dice Casino

• Representative

vor 1 Jahr

Hi there,

The account was closed after our security checks confirmed a breach of our KYC, in particular, evidence of third-party access. This violates our Terms & Conditions, so the closure stands. All supporting material has been sent.

Best regards,
Mega Dice Complaints Team

Mega Dice Casino

• Representative

vor 1 Jahr

Hi there,

The requested evidence has already been sent to support@askgamblers.com.

Best regards,
Mega Dice Complaints Team

AskGamblers

• Support Team

vor 1 Jahr

Dear Mega Dice Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Mega Dice Casino Beschwerde-Statistik

Gelöst 9 / 12

Durchschn. Betrag $9,202

Durchschn. Dauer N/A

Durchschn. Antwortzeit N/A

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I am filing an urgent complaint requesting your immediate investigation and mediation against Megadice (operated by Megablock Gaming). I am currently owed USD 72,000, which has not been paid and has been outstanding for more than two weeks (14 business days) despite repeated attempts to resolve the matter directly.

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