Beschwerde #8 Mason Slots Casino

Self Exclusion Failed by N1 interactive licence

Von aussie201

vor 5 Jahren

Hi,

I have had issues with a number of casinos operating under N1 Interactive (licence holder) which owns and operates a variety of casino brands, one of which is Mason Slots. I initially requested to be self excluded on 26/3/20 on BobCasino which is a casino operating under the N1 Interactive MGA licence which also operates Mason Slots and received confirmation via email of the self exclusion. I also emailed support to request I be blocked from all casinos under their licence due to gambling problems however I have been allowed to open an account with Mason Slots and deposit the following amount on

500 - 28/7/20

I feel the Gaming operator’s responsible gambling system has severely failed me and my addiction was let take over and I lost control. I have contacted Mason Slots by email However have not received any satisfactory response.

Please see attached screenshots of some of the deposits made, also please see attached email from Bobcasino as proof of request to self exclude from all of their casinos.

My registration details were all the same < full name, DOB and address removed >

Unseriöses Casino Mason Slots Casino

Grund Sonstiges

Betrag €500

Diskussion

AskGamblers

• Support Team

vor 5 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We are happy that an agreement has been reached and we would like to thank both parties involved in this case for their cooperation.

aussie201

• 1 Bewertungen

vor 5 Jahren

I have now received the refund, many thanks to MasonSlots and AskGamblers.

aussie201

• 1 Bewertungen

vor 5 Jahren

Ok I will notify you once refund is received

AskGamblers

• Support Team

vor 5 Jahren

Dear @aussie201,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Mason Slots Casino Beschwerde-Statistik

Gelöst 6 / 6

Durchschn. Betrag $165

Durchschn. Dauer 3 Tage

Durchschn. Antwortzeit 1 Tag

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