Delayed deposit, no answer from financial department

Hi I have not received my $26 NZD deposit That I made here.I have talked to Mason slots Support numerous times only to get the run around about the issue..no transactions or any deposit in their system. They said to go back to payment provider which I did. Mifinity staff say the definitely have processed and successfully sent through my money to Mason slots..

So back to Mason I went to get nothing but the same generic Bot like answers from live chat support "still investigating" we are "Escalating" your issue.

Please help to get my money back or added to my casino balance at this casino..N1 casinos are supposed to be a good experience..but it's not been the case for me here. I have attached files showing transcripts, proof of my payment via Mifinity, chat screens.

Thanks

My Mifinity Withdrawal has been declined several times for various reasons.

The last reason is "Please fill all the information fully and correctly when you are requesting a cashout". I made sure and I can see that all the fields are filled in correctly (my accounts are fully verified) and yet the payment is still rejected.

I can't find out from anyone on the support what is wrongly filled. Agents from the chat do not see such information and people from the financial department do not want to say anything specific, but give a general answer that the fields are incorrectly filled.

So how can I withdraw money when no one wants to tell me what's wrong?

The casino won't give me an answer so there's nothing I can do. I hope someone will help me here.

Hi,

I have had issues with a number of casinos operating under N1 Interactive (licence holder) which owns and operates a variety of casino brands, one of which is Mason Slots. I initially requested to be self excluded on 26/3/20 on BobCasino which is a casino operating under the N1 Interactive MGA licence which also operates Mason Slots and received confirmation via email of the self exclusion. I also emailed support to request I be blocked from all casinos under their licence due to gambling problems however I have been allowed to open an account with Mason Slots and deposit the following amount on

500 - 28/7/20

I feel the Gaming operator’s responsible gambling system has severely failed me and my addiction was let take over and I lost control. I have contacted Mason Slots by email However have not received any satisfactory response.

Please see attached screenshots of some of the deposits made, also please see attached email from Bobcasino as proof of request to self exclude from all of their casinos.

My registration details were all the same < full name, DOB and address removed >