Beschwerde #19 Mason Slots Casino

My deposit via Mifinity not credited to my casino balance

Von Graham L.

vor 3 Jahren

Hi I have not received my $26 NZD deposit That I made here.I have talked to Mason slots Support numerous times only to get the run around about the issue..no transactions or any deposit in their system. They said to go back to payment provider which I did. Mifinity staff say the definitely have processed and successfully sent through my money to Mason slots..

So back to Mason I went to get nothing but the same generic Bot like answers from live chat support "still investigating" we are "Escalating" your issue.

Please help to get my money back or added to my casino balance at this casino..N1 casinos are supposed to be a good experience..but it's not been the case for me here. I have attached files showing transcripts, proof of my payment via Mifinity, chat screens.

Thanks

Unseriöses Casino Mason Slots Casino

Grund Einzahlung nicht gutgeschrieben

Betrag $26

Diskussion

AskGamblers

• Support Team

vor 3 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

terra21

• Neuseeland • 9 Bewertungen

vor 3 Jahren

Funds were added finally..thanks askgamblers!

AskGamblers

• Support Team

vor 3 Jahren

Dear @terra21,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Mason Slots Casino

• Representative

vor 3 Jahren

Hello @all,

The missing deposit was successfully added to the player's balance.
Thank you all for your patience.

Kind regards,
Masonslots.

Mason Slots Casino Beschwerde-Statistik

Gelöst 6 / 6

Durchschn. Betrag $165

Durchschn. Dauer 3 Tage

Durchschn. Antwortzeit 1 Tag

Mason Slots Casino Beschwerden

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