Beschwerde #7 Mafia Casino

Withdrawal delayed for over 2 weeks despite proactive KYC submission

Von Einar H.

vor 7 Monaten

Hello,

I have been waiting more than two weeks for my first withdrawals from Mafia Casino to be processed. My first withdrawal requests total around NOK 15,000, and I still have approximately NOK 27,000 remaining in my account that I plan to withdraw once the first ones are completed.

I have contacted support many times, but I keep receiving the same response that the finance department is delayed and will “process it soon.” They have told me this 4–5 times over the last two weeks, but nothing has happened yet.

I have not been asked to provide KYC, but I still sent my ID and proof of address voluntarily by email to help speed up the process and make sure everything is in order.

At this point, it feels like the casino might be deliberately delaying the payments, and I sincerely hope this is not the case. The delay clearly goes against the casino’s own terms and withdrawal policy, where payments should be processed within a reasonable time frame.

I completely understand that withdrawals can take some time, but more than two weeks feels unusually long for a first payout.

I kindly ask that my KYC is reviewed and approved quickly, and that my withdrawals are processed without further delay.

Thank you for taking the time to review my case.

EDH

Unseriöses Casino Mafia Casino

Grund Verzögerte Auszahlung

Betrag kr42000

Diskussion

AskGamblers

• Support Team

vor 6 Monaten

Dear @EDH,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Mafia Casino

• Representative

vor 6 Monaten

Dear all,

Please note that there are currently no pending withdrawals on the player’s account.

Dear EDH, Is there anything else you would like assistance with?

Kind regards,
Mafia Casino Team

AskGamblers

• Support Team

vor 6 Monaten

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

vor 7 Monaten

Dear @EDH,

Thanks in advance for your cooperation.

Mafia Casino Beschwerde-Statistik

Gelöst 21 / 22

Durchschn. Betrag $2,615

Durchschn. Dauer 10 Tage

Durchschn. Antwortzeit 2 Tage

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