Beschwerde #32 Mafia Casino

I am experiencing a significant delay with a withdrawal from Mafia Casino

Von Dimitrios G.

vor 1 Monat

I am experiencing a significant delay with a withdrawal from Mafia Casino.

On April 7, 2026, I deposited after receiving a bonus from my VIP manager. After completing wagering, my balance reached approximately €4,473, and I submitted a withdrawal of €800 on April 8 via Bitcoin.

Since then, the withdrawal has remained in “processing” with no progress.

I have contacted both my VIP manager and live chat multiple times and was told the withdrawal would be prioritized. Despite this, it is still pending nearly two weeks later. On April 9 I was told it was being prioritized, and on April 12 I was told it was still under review. Since then, I have repeatedly been told to be patient without any clear timeframe or update.

No additional documents have been requested and no issues have been explained.

I have attached my email communications with my VIP manager as evidence of the ongoing delay and assurances given.

This level of delay and lack of transparency is concerning, and I am requesting that the withdrawal be processed without further delay.

Unseriöses Casino Mafia Casino

Grund Verzögerte Auszahlung

Betrag €4473

Diskussion

AskGamblers

• Support Team

vor 2 Tagen

Dear @JGRIGS1985,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Mafia Casino

• Representative

vor 2 Tagen

Dear Player,

We are pleased to inform you that all pending payments have now been processed and there are no further withdrawals pending.

Thank you again for your patience.

Kind regards,

Mafia Casino Team

Mafia Casino

• Representative

vor 4 Tagen

Dear Player,

We are writing to provide an update on the status of your recent withdrawal requests.

Those submitted in May 26 were successfully completed on 1 Jun.

Please note that depending on your bank's processing times, it may take between three and five business days from the processing date for the funds to appear in your account. This timeframe begins from the respective processing dates, 1 Jun.

Please rest assured that your withdrawal requests made on 2 June have been forwarded to the relevant team for processing. You will be notified once they have been processed.

Thank you very much for your patience and cooperation throughout this process.

Kind regards,

Mafia Casino Team

AskGamblers

• Support Team

vor 5 Tagen

Dear @JGRIGS1985,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Mafia Casino Beschwerde-Statistik

Gelöst 21 / 22

Durchschn. Betrag $2,615

Durchschn. Dauer 10 Tage

Durchschn. Antwortzeit 2 Tage

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