Beschwerde #19 Mafia Casino

Withdrawal delay with 3 pending withdrawals

Von karladub

vor 4 Monaten

I currently have 3 withdrawals pending, each for 750 CAD, which is the maximum number of pending withdrawals allowed by the casino at the same time.

I also have a remaining positive balance that I would like to withdraw, but I am unable to do so until the pending withdrawals are processed.

According to the casino, withdrawals should be processed within a few business days. However, the first withdrawal has now been pending for 10 days, way longer than the indicated timeframe (3 business days)

I have contacted customer support multiple times via live chat and email. Each time, I was informed that there is a delay, that my funds are safe, and that the finance team is working on it, but no timeframe has been provided and the status has not changed.

Unseriöses Casino Mafia Casino

Grund Verzögerte Auszahlung

Betrag $2250

Diskussion

AskGamblers

• Support Team

vor 4 Monaten

Dear @karladub,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Mafia Casino

• Representative

vor 4 Monaten

Dear karladub,

We are pleased to inform you that your payment has been successfully completed.

Furthermore, we would like to kindly confirm that are not any pending withdrawals or active balance in your gaming account.

Kind Regards,
MafiaCasino Team

Mafia Casino

• Representative

vor 4 Monaten

Dear karladub,

We would like to inform you that we are looking into your request.

We would kindly request that you remain patient as we endeavour to complete the withdrawals as soon as possible.

Thank you in advance.

Kind Regards,
MafiaCasino Team

Mafia Casino Beschwerde-Statistik

Gelöst 21 / 22

Durchschn. Betrag $2,615

Durchschn. Dauer 10 Tage

Durchschn. Antwortzeit 2 Tage

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Zusätzlich verfüge ich über ein verbleibendes positives Guthaben auf meinem Konto das ich derzeit nicht auszahlen lassen kann, da zuerst die ausstehenden Auszahlungen bearbeitet werden müssen

Laut den Angaben des Casinos sollten Auszahlungen innerhalb weniger Werktage bearbeitet werden Meine erste Auszahlung ist inzwischen jedoch seit 8 Tagen anhängig und überschreitet damit deutlich den angegebenen Bearbeitungszeitraum von bis zu 3 Werktagen

Ich habe den Kundensupport mehrfach per Live-Chat und E-Mail kontaktiert Jedes Mal erhielt ich dieselbe Antwort, dass es zu einer Verzögerung gekommen sei, meine Gelder sicher seien und das Finanzteam an der Bearbeitung arbeite. Ein konkreter Grund für die Verzögerung wurde mir nicht genannt, ebenso wenig ein verbindlicher Zeitrahmen. Der Status der Auszahlungen hat sich bislang nicht geändert

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I am submitting a complaint regarding an unpaid slot win at Mafia Casino involving the game CherryPop.

On May 7, 2026, at approximately 12:41 PM, I placed a $1.00 CAD spin on CherryPop and triggered a bonus feature that clearly showed a total win of $62.00 CAD. However, the winnings were never credited to my casino balance.

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The related bet ID: 398816681742

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I have contacted Mafia Casino support numerous times. Each time they request the same screenshots and bet details, they state the matter has been forwarded to the “relevant department.” After that, no resolution, update, or meaningful response is provided. The issue has effectively been ignored despite clear evidence.

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Delayed payment and stealing

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License: Anjouan (ALSI-152406028-FI2)

Issue: Withdrawal delay

Amount: $10,000+ USD

Pending: 3 withdrawals of $1,200 each, plus $750

Status: Processing for 6+ days (promised 3 days)

Details:

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