Beschwerde #2 Mafia Casino

Missing funds and Mafia Casino refuse to pay winnings

Von Yassouxo

vor 8 Monaten

I am resubmitting my complaint as advised, because more than one week has now passed with no resolution from MafiaCasino regarding my missing balance of $4,524.10

Timeline:
• I rightfully won $4,524 during gameplay and have proof.
• My balance suddenly disappeared.
• I immediately contacted support and was told to clear cache/cookies and wait 24 hours. Nothing changed.
• I was later informed my case was forwarded to the “relevant department” for investigation, but no timeframe was given. They keep telling me that they forwarded my case ‘’with priority’’ but this is all a lie.
• I first submitted a complaint here at AskGamblers, but it was rejected because I was told to wait at least a week. I have now waited well beyond a week.
• During this time, MafiaCasino has refused to provide me with any update, timeframe, or explanation. They have ignored my follow-up emails and left me completely in the dark. (They answered only once to my multiple e-mails with a same copy paste answer without answering any of my requests you will find proof in the attachements on sept 1st) and after that stopped answering

This is extremely unfair. I complied with every request, provided proof, and waited as instructed. Yet my rightfully won $4,524 has not been returned, and MafiaCasino is stalling without communication.

Requested Resolution:
• Immediate reinstatement of my $4,524 balance.
• A proper explanation for why my balance was removed.
• Transparency and assurance that this situation will not happen again.

I kindly ask AskGamblers to step in now, as the casino has had more than enough time and is refusing to resolve this matter or even respond properly.

Please see attached all the proof for conversations, emails. Etc… as well as a Link to the slot machine I won (video proof) below:

Ps: I SENT ALL PROOF VIA EMAIL (There are too many pictures)

https://cdn-prod-eu.shadylady.tech/shadylady/orphanorgan/index.html?server=https%3A%2F%2Fprod-eu.shadylady.tech&provider=shadylady&roundId=59d70d59-c81d-4729-abdc-d1c0919de0cf&language=en&channel=mobile&rgs=shadylady

Unseriöses Casino Mafia Casino

Grund Verlorenes Geld

Betrag $4524

Diskussion

AskGamblers

• Support Team

vor 8 Monaten

Dear @Yassouxo,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Mafia Casino

• Representative

vor 8 Monaten

Dear Yassouxo,

We are happy to confirm that your missing win was credited on 15.09.25 with the relevant wager.

Thank you for your cooperation.

Kind Regards,
Mafia Casino Team

AskGamblers

• Support Team

vor 8 Monaten

Dear all,

This complaint has been reopened as per Mafia Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Yassouxo

• 1 Bewertungen

vor 8 Monaten

?????? Is someone from either side going to give me an update ??????

Mafia Casino Beschwerde-Statistik

Gelöst 21 / 22

Durchschn. Betrag $2,615

Durchschn. Dauer 10 Tage

Durchschn. Antwortzeit 2 Tage

Mafia Casino Beschwerden

Alle eingegangenen Beschwerden ansehen

Auzahlung von 3 mal 500eur wird seit 8 Tagen nicht bearbeitet

Ich habe derzeit drei ausstehende Auszahlungen über jeweils 500 eur was der maximalen Anzahl an gleichzeitigen Auszahlungen entspricht die das Casino erlaubt

Zusätzlich verfüge ich über ein verbleibendes positives Guthaben auf meinem Konto das ich derzeit nicht auszahlen lassen kann, da zuerst die ausstehenden Auszahlungen bearbeitet werden müssen

Laut den Angaben des Casinos sollten Auszahlungen innerhalb weniger Werktage bearbeitet werden Meine erste Auszahlung ist inzwischen jedoch seit 8 Tagen anhängig und überschreitet damit deutlich den angegebenen Bearbeitungszeitraum von bis zu 3 Werktagen

Ich habe den Kundensupport mehrfach per Live-Chat und E-Mail kontaktiert Jedes Mal erhielt ich dieselbe Antwort, dass es zu einer Verzögerung gekommen sei, meine Gelder sicher seien und das Finanzteam an der Bearbeitung arbeite. Ein konkreter Grund für die Verzögerung wurde mir nicht genannt, ebenso wenig ein verbindlicher Zeitrahmen. Der Status der Auszahlungen hat sich bislang nicht geändert

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Win recorded but never credited despite multiple support contacts

I am submitting a complaint regarding an unpaid slot win at Mafia Casino involving the game CherryPop.

On May 7, 2026, at approximately 12:41 PM, I placed a $1.00 CAD spin on CherryPop and triggered a bonus feature that clearly showed a total win of $62.00 CAD. However, the winnings were never credited to my casino balance.

I have attached screenshots showing that the game replay page is displaying bet amount: $1.00 and won amount: $62.00

• My account transaction history shows:

• 12:41:21 PM balance: CA$350.62 → CA$349.62

• 12:41:24 PM balance: CA$349.62 → CA$348.62

• 12:41:27 PM balance: CA$348.62 → CA$347.62 with a recorded CA$62.00 win

Despite the recorded win, my balance still decreased instead of increasing

The related bet ID: 398816681742

The balance history clearly demonstrates that the CA$62.00 payout was logged by the system but was not actually credited to my account balance.

I have contacted Mafia Casino support numerous times. Each time they request the same screenshots and bet details, they state the matter has been forwarded to the “relevant department.” After that, no resolution, update, or meaningful response is provided. The issue has effectively been ignored despite clear evidence.

I am requesting payment of the missing CA$62.00 win, a proper investigation into the malfunction, and a formal response from the casino regarding why the recorded payout was not credited

I have retained screenshots of the game replay, transaction history, and balance records supporting this complaint.

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Please help me get my money from Mafia Casino

I have requested three withdrawals from Mafia Casino between April 1 and 3. The three withdrawals were for $700, $750 and $750; totalling $2200. I haven't received anything yet. I have emailed them numerous times and they have responded that the processing has been delayed because of the number of withdrawals that they have or that it is still processing but it is in the queue. They said that verification is not required. I am very frustrated. Can you help?

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I am experiencing a significant delay with a withdrawal from Mafia Casino

I am experiencing a significant delay with a withdrawal from Mafia Casino.

On April 7, 2026, I deposited after receiving a bonus from my VIP manager. After completing wagering, my balance reached approximately €4,473, and I submitted a withdrawal of €800 on April 8 via Bitcoin.

Since then, the withdrawal has remained in “processing” with no progress.

I have contacted both my VIP manager and live chat multiple times and was told the withdrawal would be prioritized. Despite this, it is still pending nearly two weeks later. On April 9 I was told it was being prioritized, and on April 12 I was told it was still under review. Since then, I have repeatedly been told to be patient without any clear timeframe or update.

No additional documents have been requested and no issues have been explained.

I have attached my email communications with my VIP manager as evidence of the ongoing delay and assurances given.

This level of delay and lack of transparency is concerning, and I am requesting that the withdrawal be processed without further delay.

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Delayed CAD 1000 withdrawal

I made a withdrawal request of $1000 1 week ago now, on March 26. In the terms and conditions, a deadline of 3 working days is mentioned. I have contacted online support twice and I am told that my request is following the process and will be processed as soon as possible. At no time they asked for KYC verification. I do not have an active bonus. And this is not the first time that I have made withdrawals at this casino but it's the first time that is so long.

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Account verification KYC delay

Mafia Casino doesn't verify my account and also blocks me from withdrawing any winnings.

I have sent them everything that they needed (Photo of my ID, passport, Bank statement, Selfie holding my ID, and Mafia Casino site on background)

Currently, my account still shows that I need to verify my account. The verification site looks empty.

I have tried to verify my account for weeks already, but nothing happens.

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My withdrawals have been pending for 2 weeks and the casino has not paid them.
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Delayed payment and stealing

Casino: Mafia Casino (mafiacasino.com)

License: Anjouan (ALSI-152406028-FI2)

Issue: Withdrawal delay

Amount: $10,000+ USD

Pending: 3 withdrawals of $1,200 each, plus $750

Status: Processing for 6+ days (promised 3 days)

Details:

- First withdrawal requested: March 18, 2026

- Daily limit: $1,200

- Promised processing time: 3 days

- Actual status: Still "processing" with no exact date

Live chat responses: "final stage", "speed up submission", "soon" - no specific dates.

Previous payments received: 2 × $750 (proof casino can pay).

No bonus used, no rule violations.

Request: Immediate processing of all pending withdrawals with specific completion dates.

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My withdrawal request still hasn’t been approved. They keep telling me that everything is fine with my withdrawal and that it is in the final stage, so I should receive it soon. However, they have been saying this for several days now, and nothing is happening.

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In addition, I have a remaining positive balance on my account that I am currently unable to withdraw, as the pending withdrawals must be processed first according to the casino’s rules.

According to the information provided by the casino, withdrawals should be processed within a few business days, usually up to 3 business days. However, my first withdrawal request has now been pending for 10 working days, clearly exceeding the stated processing timeframe.

I have contacted customer support multiple times via live chat and email. Each time, I received the same response stating that there is a delay, that my funds are safe, and that the finance department is working on the withdrawals. No specific reason for the delay has been provided, nor have I been given a concrete or even estimated timeframe for completion.

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