Lucky Vegas Casino - Hit a win of 12000CAD but no response

Dear Randerson,

We apologize for the lack of response from our customer support team.

They tried calling you to explain the situation with your account however they reached your voicemail.
An email was sent to you in the meantime explaining exactly what is going on with your account and also that upon accepting a bonus from LuckyVegas, you agreed to our Bonus Policy which states that the bonus must be wagered before a withdrawal can be requested.

Please respond to your email should you have any further questions and our support team will be happy to assist you.

Thank you

It is quite amazing that you have now finally attempted communication with me. Thank you AskGamblers!
Why would you not have replied to me prior to this? Why does Live chat not work? Months I have been trying to sort this.
I am aware of how casino bonuses work. I have read and accepted the new bonus terms on your site and I will complete the wagering tomorrow. Once the wagering is completed how do I go about verifying and withdrawing without human contact? Will I need to raise another case with AskGamblers?

My preferred contact method is email as I like to have proof of correspondence in case of further issues with LuckyVegas.
If possible may I request an email address that works? Thank you

I have completed the wagering and converted the entire balance to cash. I have also emailed LuckyVegas asking for further instructions to proceed with my withdrawal.
I have included a copy of the email here to keep AskGamblers in the loop.
I hope this nightmare can be brought to an end soon.

Thank you all for your time

I sent an email requesting details on what documents you still required from me for verification. That was 36 hours ago. I have since sent a message on Live Chat. Silence again.....
@AskGamblers, are they legally allowed to behave in this way?

Dear Lucky Vegas Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Randerson,

Once again, apologies for the delay in our responses however we can see that our Customer Support team replied to both your chat and over email too.

Your email was replied to yesterday evening where you were advised that all your documents are now approved and you are able to now place a withdrawal request.

Please login to your account and place a withdrawal request which will then be processed accordingly.

Thank you.

Thank you for your response via ask Gamblers

"Your email was replied to yesterday evening where you were advised that all your documents are now approved and you are able to now place a withdrawal request."
Please see the screenshot below, that shows the actual date and time you sent that email.

No response was received at all via live chat. This should not be legal. Why is no one governing online casinos?

It seems pretty clear that if it weren't for AskGamblers you would simply ignore all winning customers.
Correspondance sent directly to you is clearly a waste of time.

I will attempt to request a wire transfer today. If there is ANY issue with the request please include your response here too as I would like AskGamblers to remain in the loop. That will also save me from then having to screenshot my emails into here asking why my money has not arrived.

Many thanks
Ryan

I attempted to enter my bank details into the Site but unfortunately the validation checks on the site are indicating that all fields are incorrect and has highlighted all input boxes in red. Therefore the withdrawal can not be requested. I have sent screenshots of the errors along with screenshots of my bank details from my Canadian bank to LuckyVegas.
If it is true that the site is not equipped to deal with Canadian bank detail formats then I have requested that LuckyVegas process the withdrawal manually using all the details that I have given. I have supplied quite literally everything they could possibly need to wire the money to me.
I hope that we can conclude this memorable adventure here, however I highly anticipate that we are only just beginning the final chapter.

I received a reply from LuckyVegas but no instructions yet as to how to input the required details to initiate the wire transfer.
Their reply seemed to suggest that the validation errors may be linked to attempting to withdraw over the maximum daily limit ($5,000), but as can be seen in the screenshot after my attempt to withdraw $5,000 it does not make a difference. It is still showing the same useless message.

It seems, following my request for further instructions, that they have passed in on to a new support member who also doesn't know how to proceed. As I previously said, if it is simply a case of the website being ill-equipped to deal with Canadian bank details it would be fine with me if they were to process the withdrawal manually in increments of $5,000, $5,000 $3,005.

I have attached the most recent emails to keep AskGamblers in the loop.
Thank you

Dear Ryan,

We have just received an update from our Customer Support team who informed us that you were now able to submit a withdrawal request for 3005 CAD after correctly providing your bank details.
As this transfer is via Wire, please allow 2-7 working days for the withdrawal to clear successfully (seen under 8.9.1 of our Terms and Conditions).
Once the withdrawal is cleared, you will be able to place another withdrawal request but please be aware that the maximum amount that a player can cash out is 10,000 CAD every 30 days (seen under 8.3 of our Terms and Conditions).

Thank you for your patience and please don't hesitate to contact our customer support team if you require any further assistance.