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Lucky Choo Casino - No withdrawal and no communication


vor 1 Jahr

It's now the 7th day without withdrawal and without any information.

If you are lucky you will get a standard feedback by live chat. (No any feedback by mail at all)

The standard feedback the first days (if I was able to catch someone in live chat) was like "our financial department is working on it"

The current feedback is 3rd party provider is not cooperating. Which I heard the first time in my gambling history.

And now there is no any further feedback or communication possible.

Unseriöses Casino LuckyChoo Casino
Betrag €1000

Diskussion

User name

Dear LuckyChoo Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

User name loyalty-level-2
Hello,

there is one withdrawl pending of 1,000 €

Rgds
User name

Dear @German_HighRoller,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

LuckyChoo Casino Beschwerde-Statistik

Gelöst 0 / 2
Durchschn. Betrag $2,092
Durchschn. Dauer 4 Tage
Durchschn. Antwortzeit 1 Tag

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