Queja #2 LuckyChoo Casino

Lucky Choo Casino - No withdrawal and no communication

Por German_HighRoller

hace 1 año

It's now the 7th day without withdrawal and without any information.

If you are lucky you will get a standard feedback by live chat. (No any feedback by mail at all)

The standard feedback the first days (if I was able to catch someone in live chat) was like "our financial department is working on it"

The current feedback is 3rd party provider is not cooperating. Which I heard the first time in my gambling history.

And now there is no any further feedback or communication possible.

Casino en conflicto LuckyChoo Casino

Motivo Pago retrasado

Cantidad €1000

Discusión

AskGamblers

• Support Team

hace 1 año

Dear LuckyChoo Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

German_HighRoller

hace 1 año

Hello,

there is one withdrawl pending of 1,000 €

Rgds

AskGamblers

• Support Team

hace 1 año

Dear @German_HighRoller,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Estadísticas de quejas de LuckyChoo Casino

Resueltas 0 / 1

Cantidad promedio $1,030

Duración media de quejas N/A

Tiempo de respuesta promedio N/A