Beschwerde #25 Legiano Casino

Holding withdrawals for 10days

Von markusrh

vor 1 Jahr

The casino has now held my withdrawal for 10 days. i have contacted the support a few times now, and they keep saying the same copy-paste message as always, and coming up with excuses that there is an error with the 3rd party payment provider.... they keep saying my withdrawal will be sent today or tomorrow. It has now been 10 days, soon to be 11, and nothing.

Unseriöses Casino Legiano Casino

Grund Verzögerte Auszahlung

Betrag $480

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear @markusrh,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have cancelled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Legiano Casino

• Representative

vor 1 Jahr

Dear markusrh,

As we checked your account we can see all of your withdrawal request was cancelled from your side and the amount was played and we do not see any balance in your account as well.

Our team wishes you all the best for your future activities!

Best regards,
Legiano team.

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

This complaint has been reopened as per Legiano Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

markusrh

• 1 Bewertungen

vor 1 Jahr

Hello! The amount being held is 5000 NOK (480 $). The withdrawal is still being held by the casino with the same excuses as provided earlier. They have told me that my withdrawal will be sent "hopefully" today or tomorrow for the past 6 days. And keep sending me the same long copy-paste premade message. No help to get in the live support chat other than false hope!

Legiano Casino Beschwerde-Statistik

Gelöst 39 / 39

Durchschn. Betrag $2,270

Durchschn. Dauer 9 Tage

Durchschn. Antwortzeit 2 Tage

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