Kingmaker Casino - Withdrawal application

Dear Kingmaker Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Komonga,

Thank you for the information provided.

After escalating the issue to the relevant team, we would like to inform you that all of the withdrawal requests that you have requested are about to be completed as soon as possible. You may inform us if you have already received some amount of them.

Moreover, after checking this, we did not find any technical issue with your account. We would appreciate it if after the completion of your pending requests, to try deleting cache and cookies of your pc one more time and trying again to request the remaining withdrawal amount and taking always into consideration the daily withdrawal limits of your level.

Thank you in advance!

Best regards,
Kingmaker Casino Team

The first and second withdrawal requests were completed, but a new withdrawal request resulted in an error and could not be made, even though it was within the daily limit.
Also, my VIP level points were reduced just because I didn't play for a day. I don't understand what's going on.

Dear @komonga,

Thank you for bringing this matter to our attention.

We would like to inform you that your last withdrawal request was also completed successfully.

Moreover, we would like to inform you that your account level is determined by your gaming activity within the last 90 calendar days.

It also changes depending on the ratio of your deposits, withdrawals, as well as the bonuses that were received.

The level is automatically calculated by our system, and we are not able to influence the status of any player's account manually.

Thank you for your understanding to the matter.

Best regards,
Kingmaker Casino Team

Dear @komonga,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Why can I only request $20 a day when I should be able to request $500?

Dear @komonga,

Thank you for the update.

Could you please inform us if you still receive the same error like previously when you try to withdraw bigger amounts and provide us also with the error that you are receiving when placing the amount you want to withdraw?

Furthermore, we kindly suggest you to try also the method of bank transfer to complete your withdrawal requests. Thank you for your cooperation on this matter.

We are waiting for your response.

Kind regards,
Kingmaker Casino Team

Withdrawal requests will fail with all wallets and banks.

Dear @komonga,

Thank you for the screenshots that you provided to us.

We would like to inform you that your last withdrawal request has been completed successfully after escalating it to the payments department. Moreover, kindly inform us if by the time that you made the last withdrawal request, could you see also this error. Do you see this error when trying to proceed with the second withdrawal request in a row probably?

Thank you in advance for your cooperation.

Best regards,
Kingmaker Casino Team

Last time I was able to request a withdrawal of 4,500 JPY. When I requested an amount higher than that, I got an error.
I waited more than 24 hours and tried my second withdrawal request for 4,500 JPY, but I got an error. I also got an error when I tried 3,000 JPY.

Dear @komonga,

Thank you for the information provided. We would like to inform you that we are checking the issue with the relevant team and we will inform you as soon as possible.

Thank you so much for your patience to the matter.

Kind regards,
Kingmaker Casino Team

Dear @komonga,

Thank you for your patience.

We would like to confirm that your last withdrawal has been successfully completed some days ago. At this moment, there are no remaining funds available in your account to withdraw.

We understand the inconvenience caused by the decreasing withdrawal amounts. After reviewing your case, we can confirm that there were no specific withdrawal limits applied to your account that would have caused this issue. However, to ensure the best possible experience for our players, we have escalated this matter to our technical team for further investigation and to help improve our services moving forward.

Should you have any further questions or require assistance, please don’t hesitate to reach out. Have a nice day!

Best regards,
Kingmaker Casino Team

Dear @komonga,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.