Kingmaker Casino - Kingmaker problem

Dear Kingmaker Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Method82,

Thank you for contacting us.

We are writing to provide you with an update regarding your pending withdrawal request. Please be advised that we have escalated your transaction to our finance department for priority processing.

Our team is working to ensure that the funds are released as quickly as possible. As soon as we receive a further update or confirmation of the processed transaction, we will notify you immediately.

We appreciate your continued patience.

Best regards,
Kingmaker Casino Team

First of all, I'd like to thank the askgamblers portal for their actions.
I'm glad that Kingmaker Casino responded to my problem. But writing alone won't solve the problem. I was assured of the same thing dozens of times in the casino chat and in the attached email screenshot, that I should rest assured, that my funds were safe... But what came of it? Nothing, absolutely nothing.
The casino's finance department was supposedly notified dozens of times. So far, to no avail. I hope this case will be different, that words will be followed by actions, the matter will be resolved positively, and my funds will be paid into my account.
Unfortunately, I have a drawer full of promises and declarations from Kingmaker Casino. And my funds are still blocked since 24 days.
Best regards.

Dear Kingmaker Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear Method82,

We understand that delays regarding your funds can be frustrating, and we appreciate your continued patience.

Your withdrawal request is currently undergoing a standard security review. Should any additional documentation be required to complete your account verification and finalize the transaction, we will notify you immediately.

We will provide a further update as soon as the review is complete.

Best Regards,
Kingmaker Casino Team

Yesterday, on April 10, 2024, I received an email from Kingmaker Casino, reading:

"Dear Jacek Białk,

In order to proceed with the verification of your account, we kindly ask you to upload the requested documents through our website. You can find the Verification page on your profile, as well as the relevant documentation required to complete the process.
In the event of any technical issues with uploading files, you may send what you requested via email to our support.
If you have any additional questions, please do not hesitate to contact us."

That same day, I submitted the required verification documents through the casino website. I should mention that I also submitted such documents once before, and my account was verified.

However, I am curious why it took Kingmaker Casino almost a month to send this email requesting new documents....
I am waiting for verification. A screenshot is attached.

Best regards.