Kingmaker Casino - Kingmaker problem

Dear Kingmaker Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Method82,

Thank you for contacting us.

We are writing to provide you with an update regarding your pending withdrawal request. Please be advised that we have escalated your transaction to our finance department for priority processing.

Our team is working to ensure that the funds are released as quickly as possible. As soon as we receive a further update or confirmation of the processed transaction, we will notify you immediately.

We appreciate your continued patience.

Best regards,
Kingmaker Casino Team

First of all, I'd like to thank the askgamblers portal for their actions.
I'm glad that Kingmaker Casino responded to my problem. But writing alone won't solve the problem. I was assured of the same thing dozens of times in the casino chat and in the attached email screenshot, that I should rest assured, that my funds were safe... But what came of it? Nothing, absolutely nothing.
The casino's finance department was supposedly notified dozens of times. So far, to no avail. I hope this case will be different, that words will be followed by actions, the matter will be resolved positively, and my funds will be paid into my account.
Unfortunately, I have a drawer full of promises and declarations from Kingmaker Casino. And my funds are still blocked since 24 days.
Best regards.

Dear Kingmaker Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear Method82,

We understand that delays regarding your funds can be frustrating, and we appreciate your continued patience.

Your withdrawal request is currently undergoing a standard security review. Should any additional documentation be required to complete your account verification and finalize the transaction, we will notify you immediately.

We will provide a further update as soon as the review is complete.

Best Regards,
Kingmaker Casino Team

Yesterday, on April 10, 2024, I received an email from Kingmaker Casino, reading:

"Dear Jacek Białk,

In order to proceed with the verification of your account, we kindly ask you to upload the requested documents through our website. You can find the Verification page on your profile, as well as the relevant documentation required to complete the process.
In the event of any technical issues with uploading files, you may send what you requested via email to our support.
If you have any additional questions, please do not hesitate to contact us."

That same day, I submitted the required verification documents through the casino website. I should mention that I also submitted such documents once before, and my account was verified.

However, I am curious why it took Kingmaker Casino almost a month to send this email requesting new documents....
I am waiting for verification. A screenshot is attached.

Best regards.

Dear Method82,

We are writing to confirm that we require specific documentation to proceed with your pending withdrawals. Please be advised that we have already escalated the documents currently on your account to the relevant department for priority processing to expedite this matter for you.

Our team is currently reviewing your submission, and we will notify you immediately as soon as we receive an update.

We appreciate your cooperation and look forward to resolving this for you.

Best regards,
Kingmaker Casino Team

Regarding the verification of my account and the rejection of the documents I sent, I first want to inform you that I use the Revolut app for deposits and withdrawals.

1. You are requesting a bank statement showing BLIK transactions for March.

Revolut doesn't offer any filtering of account history; I can't show just BLIK transactions on the statement.

The ONLY option is to generate a bank statement for all transactions. I've just uploaded such a document to my account for verification.

As proof, I'm attaching a screenshot from the Revolut help app, where I'm getting a message that generating such a document is not possible.

2. You are requesting a statement from the card I used for the deposit.

The same situation. Revolut doesn't offer the option to generate a statement for all card transactions for a given month. The only option is to generate PDF confirmations for individual transactions. I previously submitted such PDF confirmations for all deposits for verification, but they were rejected. I've attached a screenshot from Revolut's support page, which confirms that they don't allow you to generate a card statement for a given month. The only thing they can offer is generating a bank statement that includes card transactions. I'm sending that document for verification now.

Best regards
Jacek B.

Dear Jacek,

Thank you for providing the requested information.

We can confirm that your account is currently undergoing the verification process. We have successfully escalated the details you provided to the relevant department for a review.

Our team is working to complete this as quickly as possible. Once we receive an update from the relevant department, we will notify you immediately.

We appreciate your continued patience and cooperation.

Best regards,
Kingmaker Casino Team

The verification tab on my casino profile says "Upload the documents listed below; account verification required." I've already submitted my documents for verification twice. Currently, there's no option to add any documents under that text, and there's no information about which documents.
I'm referring to for the third time (screenshot attached).
How am I supposed to understand this? I've been waiting for my money for over a month now...
This isn't even funny anymore.

Dear Method82,

We are writing to formally notify you that your account has been successfully verified for now. Following a review of your recent activity, we have confirmed that two of your previous withdrawal requests have already been processed and completed.

Regarding your two remaining pending withdrawals, please be advised that we have escalated these requests to our finance department for priority processing. We are working to ensure these funds are released to you as quickly as possible.

We appreciate your patience during this process.

Best regards,
Kingmaker Casino Team

Hello!
Today I received my full withdrawal. The saga is over. After almost 40 days, the funds were deposited into my account, but a bad taste remains. Can I feel free to use Kingmaker's services? Will this situation repeat itself, and will Aksgamblers' intervention be necessary for the next withdrawal?
Best regards, and thank you to the portal for helping me resolve the matter.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.