Kingmaker Casino - Each and every time delays the payment hides under different excuses

Dear Bilalasjid,

Thank you for contacting us.

Please, kindly excuse us for this delay caused on your withdrawal requests. After escalating the matter to our payments team, your withdrawals have been paid and your recent withdrawal requests will be completed as soon as possible.

Thank you for your patience and understanding.

Best regards,
Kingmaker Team

Dear @Bilalasjid,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

It’s humble request Please don’t close the complaint till getting my withdrawals smoothly . Withdrawal practices are not satisfactory from the kingmaker’s Team . Due to multiple times delay I am afraid .Thanks for understanding

Account is fully verified .. Now kingmaker restricted my withdrawals . This is not normal at all

Dear Bilalasjid,

We kindly inform you that it will be needed to provide to us more documents for your account verification.

Thank you for your cooperation.

Best regards,
Kingmaker Team

Thank you for your response.

However, I must express my disappointment that I am being asked to provide additional documentation again, despite my account already being fully verified. As requested, I have already resubmitted the documents, yet my withdrawal has still not been processed, and no further clarification has been provided.

Please clearly specify what exact documents are required at this stage and why this information was not requested earlier. The lack of transparency is causing unnecessary delays and frustration. At present, there are no pending document requests visible in the verification tab.

I am concerned that this situation may be related to my decision not to accept previous offers made by your team. Regardless, I expect fair and timely handling of my account.

Your withdrawal and verification process has been extremely inefficient, and not once has it been completed smoothly. I respectfully request both the Finance Team and the Ask-Gambler Team to process my withdrawal of €150,000 (One Hundred and Fifty Thousand Euros) without further delay.

If additional information is genuinely required, please inform me clearly and promptly.

I look forward to your immediate action on this matter.

Thank you for your understanding.

Kind regards,

Dear Bilalasjid,

Thank you for your cooperation during the verification process.

To proceed with the review of your account, our KYC team requires the following documents:

-Transaction History (February): A full statement or screenshot from the bank account associated with the credit card ending in 8435, showing all transactions made to our platform during the month of February.

-Proof of Address (POA): A recent utility bill (water, electricity, or gas) or bank statement issued within the last 3 months. Please ensure your full name, residential address, and the date of issue are clearly visible.

Regarding your inquiry about the verification process, please be advised that our KYC team reserves the right to request additional documentation whenever it is deemed appropriate. These measures are in place to ensure the security of all transactions and the integrity of our platform.

Once these documents are provided, we will prioritize the final review of your profile.

Best regards,
Kingmaker Team

Dear Team ,
Thanks for writing back !I have submitted documents via email PDF format
Account statement of the local bank attached as proof of adress along with driver’s licence too . Also Government officials confirmation .Moreover Bank card it’s February statement and card picture and recent screenshot also attached and adress proof is attached for confirmation and also recent screenshot and proof also attached for your kind information I think no more excuses to delay from your side . Kindly process withdrawal on time . thanks
Regards

Dear Bilalasjid,

Thank you for the documents provided.

The KYC team has checked your documents and we have sent you an e-mail with clarifications regarding the documents. Please, kindly check.

Thank you for your cooperation.

Kind regards,
Kingmaker Team

Dear All ,
As per your request all documentation is provided via email and uploaded in the verification tab .
Regards,
Bilal

Dear Bilalasjid,

Thank you for your response.

We kindly inform you that our KYC team is reviewing your documents and we will have updates for you very soon.

Best regards,
Kingmaker Team