Kingmaker Casino - Withdrawal 1500 EUR delayed for more than a month

Dear Kingmaker Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Themos17,

I hope this message finds you well.

We truly appreciate your understanding and apologize for any trouble this situation may have caused.
We're currently looking into this matter and will get back to you with a thorough response as soon as we can.

Thank you so much for your patience and support while we work to resolve this issue.

Kind regards,
Kingmaker Casino Team

Dear Kingmaker Casino,

Thank you for your response, however it does not address the core of the issue.

It has now been over 50 days since I requested three withdrawals of €500 each, totaling €1,500. My account is fully verified, I have complied with all KYC requirements, and I have contacted your support numerous times — but I have not received any clear or case-specific update.

During live chat conversations, your team repeatedly assures me that my funds are safe and that I will be paid. While I appreciate the reassurance, these general statements without a clear timeline only increase my concern.

Your last reply did not include:
• Any explanation for the delay,
• Any details specific to my case,
• Any indication of when the withdrawals will be processed.

I kindly request a clear and specific update:
1. Why are the withdrawals delayed?
2. When exactly will the funds be paid?

I also ask the AskGamblers team to continue monitoring this complaint closely, as the issue remains unresolved after a significant amount of time.

Sincerely,
Themos17

Dear Themos17,

We would like to take this opportunity to inform you that we have completed the verification of your account to ensure a smooth withdrawal process.

We would kindly request that you remain patient as we endeavor to complete your pending withdrawal requests as soon as possible.

Best Regards,
Kingmaker Casino Team

Dear Themos17,

Please be assured that your pending withdrawal requests has been forwarded to the appropriate department for processing, and you will receive your payment as soon as possible.

Best regards,
Kingmaker Casino Team

Dear Kingmaker Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

The issue has been resolved only to a small extent.
I mean that 4 withdrawals of €500 have been completed, but I have now again 3 more withdrawals of €500 are still pending.
They do not allow me to make a larger withdrawal for their own reasons, even though they state that the daily withdrawal limit is €3000 to a Mastercard.
Since Friday, I have 3 pending withdrawals.
Everything is working at a drip-feed pace. It’s a complete hassle.

Dear THEMOS17,

We are pleased to confirm that your referred withdrawal requests have been successfully completed.

We would like to kindly inform you that we endeavour to complete the pending ones as soon as possible.

Thank you for your cooperation.

Kind Regards,
Kingmaker Casino Team

Dear @Themos17,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear THEMOS17,

We are pleased to confirm that your latest withdrawal requests have been successfully completed.
We would like to kindly inform you that we endeavour to complete the new ones as soon as possible.

Thank you for your cooperation.

Kind Regards,
Kingmaker Casino Team